RTX · 11 hours ago
Customer Account Specialist - Repairs (Hybrid)
US-AZ-PHOENIX-1007 ~ 1007 E University Dr ~ 1007 E UNIVERSITY DR
Full-time
Hybrid
Mid, Senior Level
$87K/yr - $165K/yr
3+ years expCollins Aerospace, an RTX company, is a leader in aerospace technology and solutions. They are seeking a Customer Account Specialist to manage customer repair activities during business divestiture, ensuring compliance with contractual and regulatory obligations while maintaining customer support continuity.
AerospaceManufacturingSecuritySensorTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Serve as the primary Customer Account Specialist supporting divestiture-related repair and separation activities
Execute assigned tasks under the Separation Management Plan (SMP) to ensure continuity of customer support
Administer commercial and military repair orders, including contract execution and order lifecycle management
Ensure accurate documentation, tracking, and closure of repair orders in alignment with internal procedures
Review and adjudicate the validity of warranty claims in accordance with contractual terms
Manage customer interaction, acting as a key liaison between internal stakeholders and external customers
Ensure all separation activities are executed in compliance with contractual obligations, internal policies, and regulatory requirements
Adhere to Global Trade compliance requirements across all customer and repair transactions
Qualification
Required
Typically requires a University degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
Working experience in contracts, customer account management, or warranty administration, ideally in an aerospace or defense environment
Preferred
Project management experience with the ability to manage multiple priorities
Experience using SAP ERP
Experience executing U.S. Government repair contracts
Working knowledge of Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS)
Familiarity with government systems such as PIEE, CAV, and TAMS
Benefits
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!
Company
RTX
RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.2MKey Investors
LIFT Ecosystem Accelerator
2024-02-22Grant· $0.2M
2019-06-09Acquired
2010-01-14Grant· $3M
Leadership Team
Daniel Conroy
Chief Technology Officer - Digital
Kevin DaSilva
Corporate Vice President & Treasurer
Recent News
bloomberglaw.com
2026-01-22
Business Insider
2026-01-09
Company data provided by crunchbase