MPI Label Systems · 12 hours ago
Account Service Representative (ASR)
Alliance, OH
Full-time
Onsite
New Grad, Entry LevelMPI Labels is seeking a motivated and detail-oriented Account Service Representative (ASR) to support our customer service team at our Alliance, Ohio, manufacturing facility. The ASR will serve as the primary inside contact for assigned customer accounts, ensuring their needs are met efficiently and professionally.
Manufacturing
Responsibilities
Serve as the inside point of contact for assigned customer accounts
Process customer orders by entering sales orders and production jobs
Handle all necessary paperwork and documentation accurately and on time
Maintain strong, direct communication between management, customers, sales, and production
Provide timely responses to customer inquiries across various channels
Ensure a positive, empathetic, and professional attitude is displayed in every customer interaction
Update and maintain customer-related documents in Google Sheets / Docs
Collaborate with internal teams to ensure customer satisfaction and timely delivery
Qualification
Required
Experience in manufacturing and customer service
Proficiency in Microsoft Office, especially Excel
Familiarity with Google Suite (Docs, Sheets, etc.)
Strong attention to detail and organizational skills
Excellent written and verbal communication abilities
Preferred
Experience in the printing or packaging industry is a plus, but not required
Benefits
Health insurance
401k
Paid holidays & vacation
Company
MPI Label Systems
MPI Label Systems is a packaging and containers company offering service label equipment and systems.
Founded in 1968
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase