UT Southwestern Medical Center · 16 hours ago
Client Services Representative - LAB
5323 Harry Hines Blvd5323 Harry Hines Blvd
Full-time
Onsite
Entry Level
1+ years expUT Southwestern Medical Center is a world-renowned medical and research center committed to excellence and innovation. The Client Services Representative will serve as the main telephone liaison between hospital and laboratory staff, assisting clients and ensuring effective communication while maintaining productivity goals.
Clinical TrialsHealth CareHospitalMedicalNon ProfitOncologyOutpatient Care
Responsibilities
Main telephone liaison between the hospital and laboratory staff as well as between outside clients and laboratory staff, and as the liaison, will be in constant communication with patients, doctors & nurses throughout the facility and DFW. Answer incoming calls and either forward appropriately, assist the client by answering routine questions, or research the answers to more detailed questions and follow up with client to ensure understanding
Maintains daily productivity goals and key indicators, including <5% call abandon rate and 95% of calls answered in <20 seconds. Ensure confidentiality of patient information
Utilize computer systems, including Epic and SunQuest, to determine status of tests, locate specimens, and research test cancellations
Work closely with Specimen Processors and Phlebotomists to ensure proper specimens are drawn and that add-on tests can be done. Work with point person in each laboratory section to ensure all section-specific questions are answered in a timely manner
Retrieve patient reports from database programs for various labs to fax/mail, etc. to clients upon request. Obtain missing demographical information in requisitions by contacting the client when necessary
Obtain client requests for supplies or transport media and ensure that the requests are processed in a timely manner
Coordinate specimen pick-ups via online CitySprint Courier Services for on-campus and off-campus clients. Continuous review of the courier schedule to make certain specimens are picked up in a timely manner
Demonstrate ongoing competency skills, above level problem solving skills and decision-making abilities
Support and comply with the Quality Management Program
Qualification
Required
High School Diploma or equivalent
1 year previous experience in Client Services
Preferred
1 year previous related laboratory experience
Benefits
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Company
UT Southwestern Medical Center
UT Southwestern Medical Center offers clinical care, education, and scientific research.
10001+ employees
H1B Sponsorship
UT Southwestern Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (358)
2024 (238)
2023 (266)
2022 (274)
2021 (213)
2020 (179)
Funding
Current Stage
Late StageTotal Funding
$22MKey Investors
The Dallas FoundationPatient-Centered Outcomes Research Institute
2023-06-20Grant
2023-04-20Grant· $4M
2023-03-28Grant· $18M
Leadership Team
Chris Rubio
Interim Chief Executive Officer, Clements University Hospital
Dennis Pfeifer
AVP & CTO University Health System
Recent News
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