CBC · 13 hours ago
SnapLogic Support Analyst
United States
Contract
Remote
Senior Level
5+ years expCBC is looking for a SnapLogic Support Analyst to provide L2/L3 production support for SnapLogic-based integrations. The role involves monitoring integrations, troubleshooting failures, and supporting business users while working closely with development and infrastructure teams to ensure stable data pipelines.
BlockchainCloud Data ServicesData ManagementInformation TechnologySoftware
No H1B
Responsibilities
Provide production support for SnapLogic iPaaS integrations (L2/L3)
Monitor SnapLogic pipelines, tasks, and schedulers for failures and performance issues
Analyze and resolve pipeline errors, data issues, and connectivity problems
Handle incident, problem, and change management tickets (ServiceNow/Jira)
Perform root cause analysis (RCA) and implement permanent fixes
Support API integrations (REST/SOAP) and troubleshoot HTTP errors
Work with source/target systems such as: Databases (Oracle, SQL Server, MySQL), Cloud apps (Salesforce, Workday, NetSuite, etc.), File systems (SFTP, FTP)
Assist with deployment, migration, and version upgrades of SnapLogic assets
Coordinate with SnapLogic vendor support when required
Create and maintain support documentation and SOPs
Participate in on-call / weekend support rotations if required
Qualification
Required
Overall 5+ years of experience
Strong hands-on experience with SnapLogic iPaaS
Good understanding of: Pipelines, Snaps, Tasks, Ultra Tasks
Error handling and logging
Experience with JSON, XML, CSV
Knowledge of REST APIs, HTTP methods, OAuth
SQL knowledge for data validation and troubleshooting
Understanding of integration patterns (ETL, ELT, real-time, batch)
SnapLogic Manager & Dashboard
Ticketing tools: ServiceNow / Jira
Unix/Linux basic commands
Git or version control tools (good to have)
Strong analytical and troubleshooting skills
Good communication skills (written & verbal)
Ability to work under pressure in production environments
Good coordination with cross-functional teams
Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)
Preferred
SnapLogic certification
Experience in cloud platforms (AWS / Azure / GCP)
ITIL knowledge or certification
Experience supporting enterprise integrations
Company
CBC
At CBC, we are committed to ensuring that we're always at the forefront of capability creation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dhananjay Gowda
Chief Executive Officer
Sneha Sharma
Client Partner
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