Giving4Good Fundraising Auctions · 15 hours ago
Operations Advisor
Orlando, FL
Full-time
Onsite
Mid Level
$50K/yr - $75K/yrGiving4Good Fundraising Auctions is seeking an Operations Advisor to support franchisee training and customer relations. The role involves training new franchisees, maintaining high levels of customer satisfaction, and ensuring quality service through regular site visits and customer feedback.
Events Services
Responsibilities
Participate in the training of all new franchisees and retrain/coach/develop your Franchise Team, as necessary
Visit job sites and assist your Team with start-ups and transfers
Spend as much time as necessary to ensure customer satisfaction
Visit job sites and assist your Team with first-time floor work, and more if necessary
Keep up with current developments in cleaning technology and procedures and advise your Team of new techniques, supplies and equipment
Conduct walk-throughs and follow-up with new customers
Work closely with your Team to assure smooth start-up of new customers
Spend an appropriate amount of time with your Team reviewing procedures and the efficiency or quality of their work
The franchisees to be visited will be determined in conjunction with the Regional Director or Regional Operations Manager
Maintain high levels of customer satisfaction
Spend as much time as necessary to ensure customer satisfaction
Visit your largest customers on a regular basis to examine the quality of work and measure customer satisfaction
Assist Customer Service with customer phone surveys on a regular basis
Respond quickly to customers reporting problems
Follow up with franchisees and customers to assure any problems are corrected (and do not reoccur again) as soon as possible
Coordinate all customer transfers and cancellations
Qualification
Required
Superior customer service aptitude, including excellent people skills and sensitivity
Strong work ethic - willingness to go the extra mile for your customers and work flexible hours
Highly polished, professional appearance and demeanor
Knowledge in the commercial cleaning industry or the desire to learn all aspects of commercial cleaning
The ability to lead, direct and motivate
Excellent verbal and written communication skills
Confidence and ability to provide on-site training
Valid driver's license
Background check required
Day, evening and weekend work required
Benefits
Bonuses
Awards cruises
Car allowance
Benefits package
Outstanding paid time off program
Company
Giving4Good Fundraising Auctions
Meet a different kind of auction company. We’re fun, entertaining, and professional.
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Erin Kienzle
Founder & Head Auctioneer
Company data provided by crunchbase