NEOGOV · 1 day ago
Library Assistant II
VA 23504, VA
Full-time
Onsite
Entry Level
$44K/yr - $73K/yr
1+ years expNEOGOV is seeking a part-time Library Assistant II for the City of Norfolk's Department of Libraries. This role involves performing customer service duties at public service desks, assisting with programming and outreach activities, and managing circulation tasks.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs circulation activities by checking materials in and out, reserving material requests, registering new patrons, coordinating interlibrary loans and collecting fees
Provides customer service by providing assistance with computers and equipment, searching database for information and resources and recommending reading material
Performs administrative duties by preparing statistical reports, ordering supplies, opening mail, distributing library materials, replacing damaged materials, and preparing lost book forms
Assists with events by setting up displays and researching and preparing information about authors
Assists with the receiving and ordering of new library materials using the on-line computer program by entering and checking the received orders and assisting with the creation of selection lists and purchase orders
Depending upon area of assignment drives the Bookmobile or other library vehicles; prepares Bookmobile for service delivery including pulling and plugging in power cable and setting up the external awning, maintains vehicle cleanliness
Front line customer service at the public desk; assisting patrons with library inquiries concerning library and community services
Provides customer service in building as it relates to all customer needs and inquiries, directing patrons to a supervisor when needed
Understands verbal and written instructions and can communicate information and directions to patrons effectively via phone or in person
Assists patrons with computers, NPL’s catalog, NPL webpage resources, copy machines, fax and scanning devices
Provides resource retrieval and assistance for patrons as well as recommending materials based on patron needs
Assists with programs and events in the library and may be called upon for outreach efforts
Performs circulation duties of checking materials in and out, reserving materials requests, registering new patrons, coordinating interlibrary loans, collecting fines or fees, responding to correspondence
Performs administrative duties by preparing statistical reports, ordering supplies, opening mail, distributing library materials
Ability to maintain effective working relationships with the public and other employees
Assists with events by setting up displays and researching and preparing information about authors
Performs other assigned duties as required and requested by supervisors
Qualification
Required
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency
One year of experience in library or related customer service work
Ability to maintain effective working relationships with the public and other employees
This position requires a proficient level of computer skills
This position requires the ability to work nights and weekends
This position requires ability to sit/stand for extended periods of time, lifts up to 25 pounds from ground to waist-level, bend, stoop, push, pull, and complete tasks requiring manual dexterity to retrieve books and other materials from shelves/cabinets ranging in height from floor level to approximately 6 feet, and unpack incoming books/orders
Benefits
Paid holidays
Vacation and sick leave
Employer paid pension plan
Basic life insurance
Voluntary participation in medical and dental
Section 457 deferred compensation
Long-term disability
Optional life insurance for self, spouse and children
Medical and dependent care reimbursement plans
Access to membership in credit union
Employer provided parking
Tuition Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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