LanceSoft, Inc. · 21 hours ago
Field Service Engineer
Alexandria, VA
Full-time, Contract
Onsite
Entry Level
$31/hr - $33/hr
1+ years expLanceSoft, Inc. is a company seeking a Field Service Engineer responsible for the installation, repair, and maintenance of water purification systems. The role involves providing timely professional service, maintaining documentation, and ensuring customer satisfaction through effective communication and adherence to site requirements.
Information Technology
Responsibilities
In the role of Field Service Engineer (FSE), you will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems
Provide professional service on a timely basis (PMs in month they are due, installs completed within two weeks from site being ready, repairs as requested by customer and perform system validations/qualifications, as required, response time ranging from 24hr onsite up to 2 weeks) respecting all customer on-site rules and regulations including good on-site housekeeping practices
Accurate and detailed completion of Work Orders and related documentation
Close Work Orders daily
Provide customers with appropriate documentation of work completed, including but not limited to: Service Report, Meter Verification Report, Routine Maintenance, etc
Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs
Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame
Maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory)
Maintain tools and test equipment in proper working order and calibration. Tools include minor power tools, hand tools, etc. Test equipment includes meters used for verification/qualification procedures
Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool
Maintain timely, courteous, effective and professional communications between all customers, internal and external
Emergency responses could require a 2hr callback window requiring maximum of 24-hour on-site response time
Adherence to NA Fleet Vehicle Policy
Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems Team
Submission of expense reports every two weeks
Meet customer site requirements including, but not limited to: vendor credentialing, background checks, and immunization requirements as needed
Qualification
Required
Associate's Degree in Electrical/Electronic or Mechanical Engineering or equivalent Technical degree, professional or military electronics / mechanical experience may substitute
High School diploma or GED with 3+ years of field service experience and/or experience in skilled trade
Overnight travel as required. Amount of travel depends on territory (10-60%), training, team meetings and coverage/support for other territories. Must possess a current passport or be eligible to obtain one
Work outside of normal business hours as business needs dictate, including willingness to work overtime as required. Customer base includes clinical customers who at times require emergency service during nights, weekends and holidays
Minimum 1-year field service experience and/or experience in other applicable skilled trades
Proficient with tools and test equipment. Tools include basic construction tools (screw driver, basic power tools, drill, etc.). Test equipment includes test boxes for qualifications, meters for verifications, etc
Effective written and verbal communication skills
Ability to handle difficult customers and situations
Basic IT skills (i.e. ability to use computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.)
Ability to read, write, and speak English fluently
50-pound minimum lifting requirement, without assistance. Ability to move and/or lift up to 165lbs, with assistance
Clean driving record for rental vehicle
Benefits
Company paid expenses (will be submitted in fieldglass)
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase