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Nordstrom · 22 hours ago

Regional Investigator - Rack East - Arlington, VA

Arlington, VA

Full-time

Onsite

Senior Level

$88K/yr - $146K/yr

5+ years exp

Nordstrom is a leading fashion retailer, and they are seeking a Regional External Investigator to oversee and execute Organized Retail Crime strategies in their assigned region. The role involves investigating high-impact cases of fraud, developing strong cases with law enforcement, and implementing asset protection programs to reduce theft and shrink.

E-CommerceFashionRetail

Responsibilities

Ensure the protection of Nordstrom team members, physical assets and buildings and increase profitability by leading external asset protection programs, resolving theft and reducing shrink for dedicated region

Support development and implementation of a companywide AP investigative programs related to external theft activity

Cultivate and maintain positive field-based relationships with Law Enforcement at local, state, and federal levels, as well as other retail Asset Protection ORC organizations to identify, investigate and prosecute offenders

Conduct and support investigations into individuals associated with ORC groups and activities. This includes high-level field & fence investigations, case development and resolution

Conduct static and mobile surveillance

Ensure all prosecution/referral of local theft and fraud investigations are completed to the highest possible level and when necessary, represent Nordstrom in court and legal proceedings

Develop Fraud models/strategies to mitigate fraud/loss while minimizing customer and operation impacts

Stay current on industry practices and issues, assessing and communicating their potential impact on the business

Activate data driven risk-based thinking to conduct assessments and support decision-making to proactively mitigate or reduce identified exposures

Develop detailed investigative plans to help bring cases to resolution at the appropriate scope and pace

Serve as an investigative subject matter expert for external investigations keeping abreast of key issues, strategies and the Investigations department's performance

Build and foster relationships with Legal, Regional Asset Protection Managers, Field Asset Protection, Human Resources, Stores teams and various internal partners as required

Responsible for working with Store Management and field Asset Protection to identify ORC and external theft opportunities, recommend resolutions, and create action plans to eliminate those opportunities within region using reporting tools. e.g., Store Incident Reports, ORC & Safety reporting, BOLOs from market ORC associations

Identify, access, prioritize, and manage theft and fraud incidents balancing impact on Service Experience, Brand, Fashion Authority and Shrink

Identify criminal activity by leveraging information from internal reporting, data analysis, AP reported incidents and retail theft trends

Generate and update appropriate reporting methods and mechanisms to maximize efficiencies and external theft best practices across the enterprise

Manage multiple investigations simultaneously and prioritize team resources accordingly

Demonstrate leadership through partnering with Store, Distribution and Headquarters teams on theft and fraud related issues educating, coaching and training managers and employees on laws, best practices and internal procedures

Qualification

Asset ProtectionOrganized Retail CrimeFraud InvestigationData AnalysisStakeholder ManagementCase Management ToolsMultitaskingCommunicationLeadership SkillsProblem Solving

Required