Netrio · 9 hours ago
Field Services Technician
Rochester, NY
Full-time
Hybrid
Entry, Mid Level
2+ years expNetrio is a full-service IT managed service provider dedicated to helping mid-market and enterprise organizations modernize and secure their technology environments. The Field Services Technician will perform proactive and reactive onsite visits, manage equipment deliveries, and support overall operations by collaborating with various teams to enhance service quality and efficiency.
Cyber SecurityInformation TechnologyIT ManagementNetwork SecurityTelecommunications
Responsibilities
Demonstrate Netrio’s core values and culture through daily work interactions, effectively communicating between the Netrio team and customers
Contribute to the overall success of the team, working collaboratively with others across departments to move operations forward
Provide recommendations and decisions on the urgency of projects and service appointments, influencing the prioritization of tasks and delivery
Offer feedback on day-to-day operations, interacting with technicians, teams, and customers to improve efficiency and service quality
Work with the Client Services and Field Team to ensure smooth operations, enhancing communication and process flow
Strong technical troubleshooting skills, with the ability to assess when to escalate issues and when to provide support to technicians
Ability to identify customer needs and ensure that service and project delivery aligns with their expectations
Actively engages with teams and departments to ensure that tasks and projects are completed effectively and efficiently
Self-driven and able to work both independently and collaboratively within a team to meet objectives and standards
Pays close attention to detail in technical work and documentation, ensuring quality and accuracy in all tasks and communications
Qualification
Required
2+ years of experience in remote and/or field support with small to medium-sized businesses in network administration
At least 1 Microsoft or preferred vendor certification (CompTIA, WatchGuard, etc.)
Proven technical troubleshooting effectiveness and escalation management skills
Ability to adapt to new technologies and adopt continuous learning in the field
Preferred
Strong documentation and communication skills, with the ability to follow procedures accurately
Benefits
Competitive salary and bonus structure.
Comprehensive benefits package
Wellness programs and professional development opportunities.
Company
Netrio
NETRIO is a Managed Services Provider supporting a wide variety of technology assets and services for small to medium sized organizations.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Clayman
CEO
Peter Salamanca
Chief Operating Officer
Recent News
2026-01-13
2025-12-17
2025-12-08
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