Early Warning® · 18 hours ago
Sr. Director, Product Management
Chicago, IL
Full-time
Hybrid
Director/Executive
$206K/yr - $275K/yr
15+ years expEarly Warning is a leader in the U.S. financial system, providing innovative solutions like Zelle® and Paze℠. They are seeking a Senior Director of Product Management to lead the development and management of products aligned with customer segments, ensuring high customer satisfaction and driving product revenue.
Financial ServicesFraud DetectionPaymentsRisk Management
No H1B
Responsibilities
Builds internal and external coalitions and alignment on product strategy and execution
Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution
Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction
Routinely leverages feedback into insights; and builds products and services that delight and inspire
Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets
Owns internal financial targets and customer net promoter and satisfaction goals
Recruit, develop and retain top talent for the organization
Oversees the integration of strong risk and security controls
Ensures compliance to laws and regulations
Able and adept at working directly with the technologists to deliver market solutions
Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely
Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data
Responsible for developing, owning, and communicating our directory strategy and messaging framework for the directory
Must become subject matter expert in the Shared Directory technical platform and be able to align and drive financial institution customers to adoption and compliance
Develop and maintain strategic relationships with all financial institutions and resellers and lead scalable data architecture transformation to increase the value of Zelle Shared Directory while mitigating risk and improving services
Learn how the directory came to be to support Zelle tokens and messages, then develop a strategy for how the platform can support Zelle’s growth into new lines of business and use cases
Build, align, and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers
Qualification
Required
Education and/or experience typically obtained through completion of a bachelors degree
15 or more years of related work experience
Demonstrated experience in design thinking and agile development process and methodology
Demonstrated leadership experience and cross functional collaboration experience
Proven experience in and passion for building and delivering great products
Experience in recruiting and developing direct talent
Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets
Demonstrated experience driving alignment at the executive and client leadership level
Excellent listening and execution skills
Background and drug screen
Demonstrated expertise in directory or data platforms used by financial institutions or commercial product developers
Demonstrated expertise in developing and executing platform strategies, taxonomies, policies, processes, and rules which enable growth while minimizing enterprise risks
Demonstrated expertise in creating and implementing instrumentation of platform services, maintaining data integrity and quality, and gaining customer insights from the data
Demonstrated product and people leadership skills
Preferred
Master's degree
Certifications in design thinking and/or agile
Prior experience working in payments, financial services or similar regulated industry
People management experience
Benefits
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
Company
Early Warning®
Early Warning Services, LLC, a financial services technology leader, has been empowering and protecting consumers, small businesses, and the U.S.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cameron Fowler
Chief Executive Officer
Recent News
Payments Dive
2025-10-31
Company data provided by crunchbase