CAI · 14 hours ago
Desktop Support Specialist
Fort Myers, FL
Contract
Onsite
Entry Level
$45K/yr - $45K/yr
1+ years expCAI is a global technology services firm with over 8,500 associates and a revenue of $1 billion+. They are seeking a motivated Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues.
ConsultingSoftware
Responsibilities
Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals
Troubleshoot and resolve hardware, software, operating system, and connectivity issues
Install, configure, and maintain desktop operating systems, applications, and updates
Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner
Escalate complex issues to higher-level IT teams when necessary
Maintain accurate documentation of incidents, solutions, and system configurations
Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment
Support remote users via phone, email, and remote access tools
Ensure compliance with security policies, including antivirus, patching, and access controls
Participate in asset management, inventory tracking, and equipment lifecycle management
Qualification
Required
Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience
1–3 years of experience in a desktop support or help desk role
Strong knowledge of Windows and/or macOS operating systems
Familiarity with Microsoft 365, Active Directory, and basic networking concepts
Experience with ticketing systems and remote support tools
Excellent problem-solving, communication, and customer service skills
Preferred
IT certifications such as CompTIA A+, Network+, or Microsoft certifications
Experience supporting mobile devices (iOS, Android)
Basic scripting or automation experience (PowerShell, Bash)
Knowledge of endpoint management tools (Intune, SCCM, JAMF)
Benefits
Medical, dental, and vision insurance
401k retirement account access
Paid time off
Paid sick leave
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
5001-10000 employees
H1B Sponsorship
CAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (24)
2022 (30)
2021 (41)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
Company data provided by crunchbase