Humana · 1 day ago
Louisiana Medicaid Inbound Contact Representative
United States
Full-time
Remote
Mid Level
$39K/yr - $49K/yr
3+ years expHumana is a health insurance company committed to putting health first. The Inbound Contact Representative 2 will address incoming inquiries from providers, perform various administrative tasks, and provide customer support while ensuring compliance with company policies.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Addresses customer needs which may include complex benefit questions, resolving issues, and educating providers
Records details of inquiries, comments or complaints, transactions or interactions and acts accordingly
Escalates unresolved and pending customer grievances
Makes decisions that are typically focused on interpretation of area/department policy and methods for completing assignments
Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion
Qualification
Required
Must live in the State of Louisiana
Minimum 3 years of Customer Service experience
Demonstrated experience with providing exceptional customer service and attention to details while listening on calls
Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously
Prior experience effectively communicating with customers verbally and listening to their needs
Must be able to accurately and completely document provider needs, inquiries or questions during calls within multiple systems
Preferred
Associate or bachelor's Degree
Prior inbound call center or related customer service experience
Prior healthcare experience
Bilingual (English and Spanish); with the ability to read, write, and speak English and Spanish
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Caleb Gallifant
Chief Operating Officer, CenterWell Home Health
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase