Title Resources Group · 3 days ago
Technical Support QA Analyst
United States
Full-time
Remote
Mid LevelTitle Resources Group is one of the nation’s largest title insurance underwriters, committed to delivering trusted solutions and protecting property ownership rights. The Technical Support QA Analyst will provide front-line technical support and execute quality assurance for new software releases, resolving technical issues and improving the product ecosystem.
Real Estate
Responsibilities
Serve as a primary point of contact for technical support
Diagnose, troubleshoot, and resolve complex technical issues, escalating unresolved problems to appropriate support or software engineering teams with detailed diagnostic information
Perform basic account management tasks, such as creating user accounts, resetting passwords, and managing permissions
Accurately document all incidents and service requests in the ticketing system (e.g., Jira Service Management) and track them through to resolution
Execute manual and automated test cases to identify bugs before deployment
Perform regression, smoke, and exploratory testing
Collaborate with QA and development teams to understand new features and user requirements
Develop and maintain detailed test plans and manual test cases for new software features and bug fixes
Document and report software defects (bugs) in the bug tracking system with clear, concise, and detailed reproduction steps
Partner with support and development teams through stand-ups and sprint processes to drive consistent, high-quality outcomes
Perform root cause analysis on recurring customer issues to identify systemic problems and propose improvements to prevent future defects
Create and update knowledge base articles, user guides, and runbooks for both internal teams and end-users
Analyze support trends and quality metrics to provide feedback and recommendations for process, product, and training improvements
Qualification
Required
Proven experience in a help desk, IT support, or technical support role
Familiarity with software testing methodologies and the software development lifecycle
Strong technical aptitude and troubleshooting skills across various operating systems and enterprise applications, with the ability to quickly learn new business processes, tools, and technologies
Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical users and effectively document issues
Exceptional attention to detail and strong analytical skills to spot inconsistencies or errors
Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously
Preferred
Experience with ticketing and bug tracking systems (e.g., Jira Service Management, Azure DevOps) is highly preferred
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Tuition reimbursement
Life insurance
Disability
Other great benefits
Company
Title Resources Group
Title Resources Group (TRG) – the underwriter built for the real estate industry – is one of the nation's largest title insurance underwriters by market share.
Founded in 1984
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
J Scott McCall
President and CEO Title Resources
Peter J. Prygelski III
Chief Financial Officer and Treasurer
Recent News
2024-03-29
Morningstar
2024-01-16
2023-10-23
Company data provided by crunchbase