AMERICAN SYSTEMS · 1 day ago
Solution Center Technician I
Weaverville, NC
Full-time
Onsite
New Grad, Entry Level
$17.75/hr - $31.25/hr
0+ years expAMERICAN SYSTEMS is a dynamic organization that focuses on innovation and customer success. As a Solution Center Technician I, you will provide Tier I IT help desk support, assisting both internal staff and external customers with various technical issues and ensuring customer satisfaction.
GovernmentInformation Technology
Responsibilities
Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes
Create service desk tickets utilizing ConnectWise Manage ticketing software and ensure proper ticket escalation and resolution
Install and maintain networks, systems, field services, and/or telephony as directed
Install and maintain the following products as directed: Cisco, Security, Servers, Small Business Servers, OpenDNS, SonicWall, ESET, Desktop, TDM, Video Teleconferencing, and others
Provide technical support in person, over the phone, and/or via email, where appropriate
Implement solutions based upon client needs by ensuring that all hardware and software work properly; assemble hardware and install or delete software
Troubleshoot client computer equipment, ensuring it runs correctly, and recover any lost or accidentally deleted data when possible
Monitor systems and network to ensure proper management of information technology
Meet customer needs and ensure customer satisfaction
Use documentation within the Epsilon knowledge base to assist customers. Also, work with team members to establish and maintain customer documentation
Escalate process and policy issues as needed
Other work duties as assigned
Qualification
Required
Bachelors' Degree or Associate Degree in Information Technology or related field is desired OR High School Diploma and relevant Information Technology certification(s)/training/years of experience in place of degree
0-1 years' Information Technology experience
Must have the ability to obtain one of the following certifications within 90 days of hire: CompTIA Network+ CE, CompTIA Security+ CE, CySA+ CE, CCNA Security, GICSP, GSEC or SSCP
Technical knowledge of current network hardware, protocols, and standards
Must have excellent troubleshooting skills
Proficiency in Word, Excel, Outlook, database management
Ability to communicate effectively, both verbally and in writing
Ability to communicate with customers over the phone in a pleasant and helpful manner in high stress situations
Keen attention to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service and interpersonal skills
Experience working in a team-oriented, collaborative environment
Must be flexible on shift availability. Shifts vary between 1st and 2nd shift, weekdays and weekends
Preferred
Application support experience desired
Knowledge of applicable data privacy practices and laws desired
Benefits
Healthcare benefits
Paid leave
Retirement plans
Insurance programs
Education and training assistance
Company
AMERICAN SYSTEMS
AMERICAN SYSTEMS is one of the largest employee-owned companies in the US.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Steckel
President & CEO
Peter Whitfield
Chief Financial Officer
Recent News
Washington Technology
2025-12-20
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2025-12-09
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