Autodesk · 15 hours ago
Director, Customer Success Interlock Lead
United States
Full-time
Remote
Director/Executive
$165K/yr - $266K/yr
7+ years expAutodesk is a company that helps innovators turn their ideas into reality through their software. They are seeking a Director, Customer Success Interlock Lead to align Customer Success with sales priorities and manage customer success for high-complexity deals.
3D TechnologyArchitectureConstructionManufacturingSoftware Engineering
Responsibilities
Serve as the primary liaison between Sales and Customer Success; run a recurring interlock with clear agendas, decisions, owners, and follow-through
Align resources to mutual priorities of Sales and Customer Success
Establish standardized sales to customer success handoff
Stand up a feedback loop that turns insights from Customer Success (e.g. adoption/usage, health scores, renewal risk/opportunity) and Sales teams into actionable guidance for both teams
Project-manage customer success work for high-complexity, strategic accounts (e.g. coordinate resources across team, mitigate risks); remove blockers
Measure outcomes and publish Chief Revenue Officer/sales leadership team ready materials
Qualification
Required
Bachelor's degree in Business Administration, Marketing, Customer Success, or related field. An advanced degree (MBA) is preferred
A minimum of 7-10 years of experience in customer success, sales operations, or account management, with at least 3-5 years in a leadership role
Proven experience in aligning customer success strategies with sales priorities and managing the customer success function for high-complexity, strategic deals
Strong understanding of customer success processes, including customer adoption, renewal, and retention strategies
Demonstrated ability to serve as a liaison between Sales and Customer Success, facilitating effective communication and coordination
Excellent project management skills with experience managing complex, high-stakes customer deals and ensuring smooth handoffs between Sales and Customer Success
Analytical skills with the ability to gather, interpret, and channel feedback and insights from customer success teams to inform sales strategies and priorities
Strong business acumen and strategic thinking skills with the ability to align customer success initiatives with overarching business goals
Proven leadership experience with the ability to manage, mentor, and develop a high-performing customer success team
Strong decision-making skills with experience in resource allocation and project prioritization to maximize strategic outcomes
Ability to manage cross-functional teams and collaborate effectively with other departments, including Sales, Marketing, and Product Management
Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively
Strong interpersonal skills with the ability to build and maintain relationships across various functions and levels within the organization
Effective collaboration skills with experience coordinating weekly interlocks and ensuring alignment between Sales and Customer Success teams
Proficiency in customer relationship management (CRM) systems, customer success platforms, and project management tools
Familiarity with analytics and data visualization tools to track and report on customer success metrics and KPIs
Strong analytical skills with the ability to identify churn risks, gather customer feedback, and develop effective retention strategies
Proven track record in channeling customer success insights into actionable plans that inform and enhance sales priorities
Preferred
High level of integrity, professionalism, and commitment to customer success and business excellence
Strong focus on customer satisfaction and ability to understand and address customer needs and challenges
Flexibility and adaptability to respond to changing business needs and priorities in a dynamic environment
Benefits
Health and financial benefits
Time away
Everyday wellness
Annual cash bonuses
Commissions for sales roles
Stock grants
A comprehensive benefits package
Company
Autodesk
Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries.
10001+ employees
H1B Sponsorship
Autodesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (243)
2023 (269)
2022 (359)
2021 (298)
2020 (260)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
CitibankOK Blockchain Capital
2025-07-01Acquired
2025-05-08Post Ipo Debt· $1.5B
2020-08-25Seed
Leadership Team
Andrew Anagnost
President and Chief Executive Officer
Janesh Moorjani
CFO
Recent News
legacy.thefly.com
2026-01-23
Company data provided by crunchbase