Cayuse Holdings · 11 hours ago
IT Systems Helpdesk Supervisor
Pendleton, OR
Full-time
Onsite
Mid, Senior Level
$60K/yr - $80K/yr
2+ years expCayuse Holdings is a company that focuses on providing shared services, and they are seeking an IT Systems & Helpdesk Supervisor. This role is responsible for overseeing IT systems maintenance, managing helpdesk operations, and supervising IT department personnel, while ensuring efficient project execution and support for business growth.
Finance
No H1B
Security Clearance Required
Responsibilities
Supervises All IT Systems
Ensures that all systems are monitored to ensure security and availability to specific users
Analyze, isolate, resolve and provide prevention measures for all systems-related IT issues
Ensure that the design of each system will allow all components to work properly together
Create and maintain systems integrations where appropriate
Maintain systems efficiency
Coordinate and work with 3rd party vendors to meet business objectives
Maintain security updates
Maintain all other updates/upgrades for systems
Ensure stability/redundancy of all systems
Maintain data thresholds
Perform regular access audits
Establish monitoring protocols and regular reporting as well as alerts
Supports Cayuse security personnel to maintain systems redundancy and failover plans to support overall business continuity/disaster recovery
Work with management to provide systems recommendations to support business growth and improve performance
Act as the subject matter expert (SME) for all IT-related projects, systems and services
Maintain an on-going repository of systems-related projects, project milestones/deadlines, and project state (open, closed, pending etc.)
Maintain all systems documentation and SOPs
Supervise all helpdesk support
Ensure all helpdesk tickets are handled in a timely, professional manner
Assist helpdesk employees where necessary, ensuring that helpdesk tickets are handled properly
Act as Tier IV support for helpdesk tickets
Asset management and tracking logs/repositories
ZenDesk ticketing system administrative duties (adding/removing agents, adding/removing products(projects), administrating ticketing groups, etc.)
Ensure the IT work area is clean, organized, and free of unnecessary clutter
Supervises the deployment of new workstations
Supervises the reclaimation of IT equipment when employees are separated
Supervises the shipping/receiving of IT materials
Ensure the IT on-call and after-hours support is properly staffed
Proper organization of all IT equipment in the IT workspace
Act as a mentor for all junior level IT members
Assist in training and onboarding new IT personnel
Establish annual IT goals and initiatives with direct reports and ensure that deliverables are met in a timely manner
Approve direct report timesheets
Hold regular meetings with direct reports to review the progress of their goals and provide direction as needed
Work with management to provide a realistic IT state of affairs and company direction/goals for future improvements and auditing practices
Diagnose and address IT Systems and Helpdesk needs in cost effective ways
Use standardized methods for troubleshooting systems to resolve issues
Understand systems-related technology and theory well enough to identify issues in a timely and effective manner without jeopardizing the stability of other systems
Provide IT support/oversight/consultation for client-facing project/contract work
Assist our legal counsel with retaining data for targeted individuals and data sets
Maintain and administrate Cayuse IT assets
Maintain legacy servers for data retention
Regular audits of all Cayuse IT assets: licenses, User access roles, Risk management/security, User attributes, Other duties as assigned
Qualification
Required
Certification with CompTIA and/or Microsoft. One of the following certification stacks must be awarded within one year of hire date: CompTIA A+, Network+, Security+; Microsoft 365 Certifications Path as defined by the Director of IT
At least 2 years of experience working in the following areas: Microsoft Entra administration; Microsoft O365 Web App administration; Microsoft Server 2016 and higher; VMware VSphere architecture; Linux OS (Debian/RHEL) and administration; Windows PowerShell and Batch scripts; MS Active Directory administration; Microsoft O3656 and Entra admin tools
Secret Clearance is required
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner
Exceptional verbal and written communication skills
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner
Must be self-motivated and able to work well independently as well as on a multi-functional team
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel
A cooperative mindset and a strong commitment to working with others, exemplified by a service-oriented approach
Proficiency in collaborating with and providing clear, effective instruction to individuals in technical support roles
Preferred
Associate or bachelor's degree in an IT-related field
Benefits
Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
Company
Cayuse Holdings
Cayuse Holdings is an economic enterprise that specializes in providing sourcing and diversity solutions.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase