365 Retail Markets · 13 hours ago
Technical Support Specialist
United States
Full-time
Remote
Entry Level
1+ years exp365 Retail Markets is a leading provider of unattended retail technology, delivering innovative self-service solutions. The Technical Support Specialist will ensure clients receive exceptional service by maintaining optimal performance of the product suite and addressing technical issues promptly.
Information TechnologyPoint of SaleSoftware
Responsibilities
Provide technical system and user support by responding to calls, chat and email requests for technical support in a timely manner
Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification
Document, track, and monitor problems to ensure a timely resolution and appropriate follow-up with clients
Assess issues and escalate, if needed, to higher levels of client support
Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path (including services leadership) regarding persistent issues
Assist other department employees in troubleshooting difficult or time-sensitive problems
Configure client equipment both locally and remotely
Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
Contribute to continuous improvement of the client experience by providing suggestions for the betterment of technical practices
Other duties as assigned by Supervisor
Qualification
Required
1-2 years experience handling high-end clients with the ability to demonstrate proper service recovery steps or a commensurate combination of education, certifications, and experience
Solid understanding of mobile environments including Android and iOS, including development and logging tools
Solid understanding of Windows 7 environment including device drivers, event viewer, and error reporting
Proficient with Ubuntu or other Linux distribution highly desired
Experience working with advanced software issues that require root cause analysis
Experience maintaining small networks. Network+ a bonus, but not required
Exposure to SQL commands a bonus
Able to work independently and efficiently to meet deadlines
Able to promptly answer support related email, phone calls and other electronic communications
Self-motivated, detail-oriented and organized
Ability to learn new technologies quickly and deal with ambiguity
Proficient in Internet related applications such as email clients, FTP clients and web browsers
Proficient in the entire Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
Excellent communication (oral and written), interpersonal, organizational, and presentation skills using appropriate vocabulary and grammar to obtain and convey information
Company
365 Retail Markets
365 Retail Markets specializes in unattended retail technologies offering personalized partnerships to foodservice operators.
501-1000 employees
H1B Sponsorship
365 Retail Markets has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (1)
2022 (15)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
McCarthy CapitalPlymouth Growth
2021-04-14Private Equity
2016-08-17Private Equity
2015-05-29Debt Financing
Leadership Team
Joseph Hessling
CEO
Recent News
2025-09-19
Company data provided by crunchbase