Our World Energy · 9 hours ago
Customer Service Manager (Solar)
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
1+ years expOur World Energy is one of the nation’s fastest-growing solar energy companies, specializing in residential and commercial solar panel installation. The Customer Service Manager is responsible for leading and coaching a team to provide exceptional customer experiences, handling escalations, and driving team performance.
EnergyRenewable EnergySolar
Responsibilities
Provide day-to-day leadership and support to customer service team members, including guidance on complex customer escalations and issue resolution
Serve as an escalation point for high-priority, sensitive, or complex customer concerns across multiple platforms
Conduct regular one-on-one meetings with direct reports to review performance, provide coaching, and support professional development
Analyze and pull performance data to evaluate team productivity, trends, and opportunities for improvement
Spend time on the phone as needed to support escalations, coaching, quality assurance, or coverage
Attend, lead, and facilitate internal meetings as well as meetings with external partners and stakeholders
Respond to and manage online reviews, ratings, and customer feedback across various public platforms
Review, address, and resolve customer complaints submitted through multiple channels, including regulatory and third-party platforms
Identify problems, evaluate different scenarios, and implement effective solutions in a timely and professional manner
Ensure adherence to company policies, SOPs, and customer service standards
Maintain clear, professional, and consistent communication with team members, leadership, and cross-functional partners
Demonstrate strong organizational skills to manage multiple priorities, deadlines, and escalations simultaneously
Other duties as assigned
Qualification
Required
Must be at least 18 years of age
High school diploma or equivalent required
1-3 years of experience in customer service or client support required
1-3 years of experience in a customer service leadership or managerial role required
Strong leadership skills set clear priorities and performance goals for the team and eliminates barriers to the team's success
Min. 2 years of client-focused solutions experience within the solar industry (or related industry)
Demonstrates proficiency in Microsoft Office Excel, Word, Microsoft Teams
Time management, positive attitude, and the willingness to learn
Proven ability to drive amazing customer experience and results through team development
Serve as the liaison and customer advocate with a focus on improving the customer experience
Passion for customer service and ownership of the customer experience
Ability to champion and facilitate collaboration by cultivating relationships, mentoring, and effectively communicating with teammates and cross-functional partners
Proven ability to identify, prioritize, and resolve both customer and advocate issues quickly and effectively in a positive and practical manner
Strong and effective capacity planning skills to maximize the productivity of resources; people, technology, etc
Thrives on a team where expertise is shared, and feedback is welcomed
Prolonged periods sitting at a desk and working on a computer
Ability to work in fast-paced office or hybrid environment
Prolonged periods of sitting, typing, and computer work
Ability to participate in virtual or in-person dealer meetings as needed
Must have reliable transportation if travel is required
Preferred
Bilingual is a plus!
Cross-industry experience is welcome
Benefits
Comprehensive Benefits: Choose from competitive medical, dental, and vision options tailored to your needs.
Weekly Pay: Enjoy the stability of consistent, weekly pay.
Tools for Success: Company equipment and vehicle provided for specific roles.
Work-Life Balance: Generous Paid Time Off (PTO) and six observed holidays to recharge.
Culture of Growth: Be part of a high-energy, fun, and friendly culture with endless opportunities for career advancement in a rapidly growing company.
Referral Rewards: Benefit from our Employee Referral Program and help grow our talented team.
Competitive Compensation: Earn a competitive salary that reflects your skills and experience.
Company
Our World Energy
Our World Energy is an energy company that engages in producing Solar energy.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Doty
Partner Relations Manager
Natalie Cains Lopez
Partner Development Manager
Recent News
MarketScreener
2025-04-16
Company data provided by crunchbase