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City Wide Facility Solutions - Las Vegas · 8 hours ago

Account Manager (Facility Solutions Manager)

Fort Wayne, Indiana, United States

Full-time

Hybrid

Mid Level

City Wide Facility Solutions is the nation’s leading management company in the building maintenance industry, actively seeking an Account Manager (Facility Solutions Manager) for their franchise location in Fort Wayne, IN. The role focuses on providing solutions to clients' facility issues while developing long-term relationships to ensure high client satisfaction.

Management Consulting

Responsibilities

All aspects of client relationships- Retention is everyone’s job!

Contractor (IC) relations, compliance, and removal/replacement as necessary. Actively participate in monthly IC paydays

Negotiate agreements with clients for additional services – determine pricing, staffing, and logistics

Detailed quality control inspections of client sites and consistent follow-through based on statement of work

Supervise and direct Account Compliance Managers; ensure the client’s strategy is executed and all services are performed correctly by assigned contractors

Keep all clientele documents updated and current

Effectively communicate all client issues with contractors- Develop and implement a plan with the team to resolve any client feedback or deficiencies in service and actively monitor compliance

Coordinate with accounting on any discrepancies on client accounts

Use City Wide’s CRM to document client inspections, adding extra charges, ACM routing, etc

Qualification

Client relationship managementContract negotiationQuality control inspectionsCRM proficiencyCommunication skills

Required

Experience in client relationship management

Ability to negotiate agreements with clients

Experience in quality control inspections

Supervisory experience

Strong communication skills

Proficiency in using CRM software

Company

City Wide Facility Solutions - Las Vegas

City Wide is the largest management company in the maintenance industry that provides solutions for commercial properties across the United States and Canada.

Las Vegas, NV, US

2-10 employees

https://lasvegas.gocitywide.com/

Funding

Current Stage

Early Stage

Leadership Team

TJ Roberts

Operating Partner / General Manager

Company data provided by crunchbase