HomeTown Services · 1 week ago
Director of Learning and Development
Houston, TX
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expHomeTown Services is seeking a Director of Learning and Development to lead all training and development initiatives across the organization. This role focuses on designing and implementing training programs that align with business goals and ensure that all employees have the necessary skills and support to succeed.
Consumer Services
Hiring Manager
Derrick Anderson MBA
Responsibilities
Develop and implement a comprehensive learning strategy that supports operational excellence, safety, and employee growth
Conduct training needs analyses across technical and non-technical departments to identify skill gaps and career development opportunities
Create and maintain structured apprenticeship, certification, and career path programs for field technicians
Partner with department heads to align training initiatives with business objectives, licensing requirements, and manufacturer standards
Design engaging blended learning programs (in-person, virtual, and on-the-job) for field and administrative personnel
Facilitate new hire onboarding for technicians, customer service representatives, and sales staff
Collaborate with the sales leadership to design and facilitate delivery of desired and effective sales training, ensuring consistent training across the platform
Develop and deliver leadership and management training for field supervisors and emerging leaders
Coordinate vendor and manufacturer-led training on new technologies, systems, and products (e.g., HVAC units, electrical systems, generator brands)
Manage relationships with trade schools, licensing boards, and certification organizations
Measure and report on training outcomes, performance improvements, and return on investment
Collect feedback to continuously improve training effectiveness and employee engagement
Stay up to date with emerging technologies, tools, and regulations in HVAC, electrical, plumbing, and generator industries
Work collaboratively with other members of the Human Resources department to design and implement a universal performance management program
Instrumental is building a formal succession plan process by which to identify and monitor up and coming potential talent within the organization
Coach managers and team leads on effective employee development practices
Promote a culture of continuous learning, safety, and professionalism
Support company-wide initiatives focused on employee engagement, retention, and customer satisfaction
Qualification
Required
Bachelor's degree in Human Resources, Education, Organizational Development, or related field (or equivalent work experience)
5+ years of Learning and Development or Technical Training experience in a skilled trades environment
Demonstrated success in designing and implementing training programs for field service teams
Strong knowledge of adult learning principles, instructional design, and training technologies
Excellent facilitation, communication, and project management skills
Proficiency with Learning Management Systems (LMS) and digital training tools
Preferred
Background or familiarity with HVAC, electrical, plumbing, or generator systems
Certifications such as CPLP (ATD), OSHA Trainer, or other relevant credentials
Experience managing manufacturer training partnerships or apprenticeship programs
Company
HomeTown Services
When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase