Citrix · 4 hours ago
Account Manager - North American Markets East
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expCitrix is a leading cloud solution provider seeking a highly motivated and experienced Sr. Account Manager to manage a portfolio of Named Accounts. The role focuses on mitigating customer churn, enhancing customer relationships, and driving value within accounts by engaging with key stakeholders.
Enterprise SoftwareSaaSSoftwareVirtualization
Responsibilities
Account Management: Manage a designated portfolio of Named Accounts. Manage commercial processes such as co-terms, renewals or contract terminations
Retention and Uplift: Customers in this segment have limited growth and therefore the focus will be on retaining existing customers and driving (potentially minimal) uplifts in ARR
Churn & Contraction Mitigation: Proactively engage with accounts showing signs of contraction or churn, offering select renewal options and preserving ARR
Partner Engagement: Willingness to effectively and proactively partner with strategic partners
Establish new and maintain existing VP and above relationships at multiple levels; EUC, Networking, Security & C-Suite
Coordinate and drive executive level attendance to annual EBCs and regional executive executive events
Qualification
Required
8+ years of experience in account management or customer success, preferably within the technology industry
Strong understanding of sales principles and the ability to negotiate effectively
Exceptional customer relationship management skills and a commitment to customer satisfaction
Excellent written, presentation and verbal communication skills
Ability to analyze complex situations and develop creative solutions
Willingness to travel to where the customers are followed by timely T&E submission
Company
Citrix
Citrix offers a unified platform to secure, manage, and monitor diverse technologies in complex cloud environments.
5001-10000 employees
H1B Sponsorship
Citrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (7)
2022 (130)
2021 (185)
2020 (153)
Funding
Current Stage
Late StageTotal Funding
$20M2022-01-31Acquired
2004-01-01Series F· $20M
1995-12-08IPO
Leadership Team
Gerard Lavin
CTO EMEA
Recent News
The Philadelphia Inquirer
2026-01-24
2025-12-17
2025-11-24
Company data provided by crunchbase