Blue Cross and Blue Shield of Minnesota · 1 day ago
Enrollment Experience Specialist Associate
United States
Full-time
Remote
Entry Level
$21.50/hr - $26.82/hr
1+ years expBlue Cross and Blue Shield of Minnesota is committed to transforming healthcare and ensuring access to health services for its members. The Enrollment Experience Specialist Associate plays a crucial role in administering enrollment and eligibility, directly impacting member satisfaction and operational efficiency.
Insurance
Responsibilities
Collaborate with team members, vendors, and cross-functional departments to timely and accurately resolve inquiries
Accurately document actions taken across multiple systems
Navigate complex data, extract critical insights from various systems, and apply current business and regulatory guidelines
Participate in meetings with internal and external group contacts and account representatives, fostering valuable relationships and staying current on account status
Provide guidance and support to the team, vendors, and customers
Manage a wide array of activities and responsibilities
Detect discrepancies and identify Membership workflow improvement opportunities, continually refining procedures for enhanced efficiency and accuracy
Recognize and communicate opportunities for improving workflows and escalate any issues to ensure increased efficiency and accuracy
Readily take on any other duties assigned with enthusiasm and dedication
Qualification
Required
1+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered
Self-driven with the ability to learn new work and skills and take personal accountability for their performance and actions
Approaches interactions with empathy, compassion, and patience
Good communication, decision making and listening skills
Possesses a flexible approach to their work
Seeks opportunities to build business relationships that support collaboration and creative solutions
Foster customer trust and satisfaction through consistent support
Ability to remain calm in challenging situations
High comfort level navigating multiple systems, screens, websites, and workflows
Ability to develop problem-solving skills through logical analysis and critical thinking
Experience with Microsoft Office Suite (Outlook, Word, OneNote, Excel, Teams, etc.)
Ability to work independently and work effectively with other team members to achieve goals
Adhere to production metric and performance expectations
Ability to follow workflows and processes
Commitment to continuous learning
Demonstrates behavior and decisions aligned with corporate culture and values
High school diploma (or equivalency) and legal authorization to work in the U.S
Preferred
Prior insurance or health care experience
Prior experience interacting with customers
Benefits
Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more
Company
Blue Cross and Blue Shield of Minnesota
About Blue Cross Blue Cross and Blue Shield of Minnesota is a taxable, nonprofit organization with a mission to make a healthy difference in people’s lives.
1001-5000 employees
H1B Sponsorship
Blue Cross and Blue Shield of Minnesota has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (6)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Carrie S. Lawrence
Executive Administrator to the President & CEO and Chief of Staff
Patsy Riley
Chief Goverment Officer and Senior Vice President and CEO, ClearStone Solutions
Recent News
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