Motorola Solutions · 16 hours ago
Manager, Self-Service & AI Enablement
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $135K/yr
7+ years expMotorola Solutions is a global community focused on enhancing public safety through advanced technologies. They are seeking a Manager for Self-Service & AI Enablement to lead initiatives that improve customer-facing knowledge and digital self-help systems, ensuring high-quality interactions and driving continuous improvement.
Cyber SecurityTelecommunicationsVideo
No H1B
Responsibilities
Optimize self-service performance - partner with our data, digital, and services teams to make data-informed improvements that enhance content and platform performance to increase overall self-service success
Drive scalability through digital - enable the organization to handle 90% of customer contacts digitally, leveraging high-quality knowledge generated from assisted interactions (phone, email, chat)
Advance content quality & knowledge base health - build processes that transform raw usage data into actionable insights, creating feedback loops between customer behavior and content quality
Expand the knowledge program (KCS) across the enterprise - Partner with the Knowledge Team to extend KCS principles beyond Support—into Customer Success (“solution best practices”) and Sales Engineering (“commercial and deal architecture best practices”), strengthening cross-functional reuse & alignment
Lead the transformation towards “Agentic experiences” - collaborate with Digital, AI, and IT teams to evolve our self-service ecosystem from static content delivery to AI-driven, action-oriented experiences
Qualification
Required
7 years of experience in services, digital support operations or equivalent experience
Proven track record combining expertise in Knowledge Management, Digital Experience, and Self-Service Enablement across complex or regulated technology environments
Expertise in KCS methodology (Practitioner or Trainer level preferred) and knowledge governance frameworks
Experience developing and leveraging analytics tools to measure and improve content performance
Bachelor's Degree
7+ years of experience in services, digital support operations or similar business experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Preferred
Expertise in KCS methodology (Practitioner or Trainer level preferred)
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Android Headlines
2026-01-23
Company data provided by crunchbase