Udemy · 23 hours ago
Digital Customer Success Product Manager
Austin, TX
Full-time
Hybrid
Mid, Senior Level
$130K/yr - $162K/yrUdemy is an AI-powered skills acceleration platform built to help people and teams grow. As a Digital Customer Success Product Manager, you will drive the development and optimization of digital products and experiences that enhance customer success outcomes, working at the intersection of product strategy and customer success.
E-LearningEdTechEducationTraining
Responsibilities
Partner with customer success teams to identify pain points and opportunities for digital product improvements that enhance customer outcomes
Develop and execute product roadmaps for digital customer success tools, features, and experiences based on customer feedback and data analysis
Collaborate with engineering, design, and data teams to build and optimize digital touchpoints that drive customer engagement and success
Analyze customer behavior data and success metrics to inform product decisions and measure the impact of digital initiatives
Work cross-functionally with marketing, sales, and customer success teams to align product strategy with customer journey and business objectives
Define and track key performance indicators for digital customer success products, ensuring alignment with customer and business goals
Drive innovation by identifying emerging technologies and methodologies that can enhance customer success capabilities and outcomes
Design and optimize business systems and processes that support scalable customer success operations and data-driven insights
Qualification
Required
Proven experience in product management, customer success, or digital experience with a focus on customer-facing digital products or digital customer success initiatives
Strong analytical skills with experience using data to drive product decisions and measure customer success outcomes
Experience working with cross-functional teams including engineering, design, customer success, and marketing
Demonstrated ability to translate customer needs and feedback into actionable product requirements and roadmaps
Familiarity with customer success metrics, methodologies, and best practices for driving customer engagement and retention
Experience with CRM platforms, customer data analysis, and digital customer engagement tools
Strong communication and collaboration skills with the ability to influence stakeholders and align teams around shared goals
Track record of launching and iterating on digital products that drive measurable improvements in customer satisfaction and business results
Experience implementing innovative solutions and emerging technologies to solve complex customer success challenges
Understanding of business systems design and process optimization to support scalable customer success operations
Benefits
Full access to Udemy courses
A monthly UDay to invest in yourself
A budget to spend on whatever helps you improve
Company
Udemy
Udemy is an online learning platform that helps students, companies, and governments gain the skills they need to reach their goals.
Founded in 2009
1001-5000 employees
H1B Sponsorship
Udemy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (31)
2023 (26)
2022 (44)
2021 (19)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$511.38MKey Investors
Mindrock CapitalBenesseSharesPost Investment Management
2025-12-17Acquired
2025-05-30Post Ipo Debt· $200M
2021-10-29IPO
Leadership Team
Hugo Sarrazin
President and CEO
Rob Rosenthal
Chief Revenue Officer
Recent News
2026-01-22
Company data provided by crunchbase