TKC Holdings, Inc. · 23 hours ago
ICS Account Manager
Illinois, United States
Full-time
Onsite
Entry, Mid Level
2+ years expTKC Holdings, Inc. is a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation. The Account Manager will develop relationships with facility stakeholders to manage communications services for the Illinois Department of Corrections, ensuring operations run smoothly and addressing customer needs effectively.
ElectronicsFood and BeverageHospitality
Responsibilities
Monitoring the operations of ICS services at all sites (phones, video visiting and tablets) to ensure all equipment is working as expected, including tablet repair processes
Coordinating physical equipment repairs as needed, as well as maintaining the site’s levels of required supplies (tablets, earbuds, printer needs, etc)
Reviewing ICS Enforcer and ATG Score platforms for any software related problems, as well as individuals in custody account related issues
Assisting in virtual training for facility staff members in platform operations for phones, video and tablets
Working with sites in advance of tablet distributions in preparing all tablet equipment for staff and resident use
Monitoring circuits and creating tickets with the carriers when any issues arise
Apprising the Project Manager and Director of Accounts, of any major system disruptions affecting operating platforms
Qualification
Required
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Two to four years related experience and/or training
Strong communication and organizational skills
Ability to respond to common inquiries / complaints from customers
Ability to coordinate repairs and preventative maintenance at all facilities
Ability to travel
Benefits
Medical w/prescription coverage
Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Short Term Disability
Long Term Disability
Voluntary benefits that can be selected to create the right package for you
Paid time off
Company Match for the 401(k) Retirement Savings Plan
DailyPay providing you immediate access to earned wages
Company
TKC Holdings, Inc.
TKC Holdings, Inc. is the parent company for Trinity Services Group, Keefe Group, and Courtesy Products.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Snyder
Chief Executive Officer
Ryan Essner
Chief Information Security Officer
Recent News
Connecticut Post
2025-04-06
Company data provided by crunchbase