Facebook · 21 hours ago
Senior Manager of Priority Provider Services
Columbia, South Carolina
Full-time
Onsite
Mid, Senior Level
3+ years expFacebook is seeking a Senior Manager of Priority Provider Services to manage claims and customer service areas. The role involves overseeing staff to ensure excellent customer service and accurate processing of claims or appeals while maintaining effective relationships with internal and external customers.
Computer Software
Responsibilities
Manage staff responsible for providing excellent customer service and timely and accurate processing of claims or appeals
Ensures department standards for production, timeliness, and quality are met
Maintain effective relationships with internal and external customers by assisting with inquiries and resolving issues
Qualification
Required
Bachelor's
4 years job related work experience or Associate's and 2 years job related work experience (Equivalency not applicable for the Celerian Group. Bachelor's degree required.)
3 years of insurance experience in claims or appeals processing and customer service
1 year of supervisory/team lead experience OR 1 year of equivalent military experience in grade E4 of above
Strong oral and written communication and organizational skills
Excellent customer service skills
Good judgment
Ability to persuade, negotiate, or influence
Proficient spelling, punctuation, and grammar
Microsoft Office
Preferred
Bachelor's degree
5 years-of insurance experience in claims processing and customer service
2 years-of supervisory/team lead experience OR 2 years of equivalent military experience in grade E4 or above (may be concurrent)
Claims processing within the last 3-5 years
Demonstrated project management and presentation skills
Basic business math skills
Extensive knowledge of insurance law
Knowledge of medical management and membership systems
Fellow of the Life Management Institute or equivalent
Benefits
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
Company
The Facebook company is now Meta. Meta builds technologies that help people connect, find communities, and grow businesses.
10001+ employees
H1B Sponsorship
Facebook has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (942)
2021 (5811)
2020 (4476)
Funding
Current Stage
Late StageLeadership Team
Arunava Chatterjee
Executive Director of Ghost Black Operations & CEO & CTO
Shubhra Gupta
CEO
Recent News
Business Live
2025-11-03
2025-11-01
Company data provided by crunchbase