Consumer Direct Care Network · 6 hours ago
Service Coordinator Supervisor
Madison, WI
Full-time
Hybrid
Mid, Senior Level
3+ years expConsumer Direct Care Network is a company dedicated to providing home and community-based services for individuals with disabilities and older adults. The Service Coordinator Supervisor role involves assisting with daily intake and referral processes, supervising a caseload of clients, and ensuring compliance with relevant regulations while providing leadership and training to staff.
Health CareHome Health CareHospitalPersonal Health
No H1B
Responsibilities
Supervise and maintain a caseload of clients enrolled in Medicaid programs
Supervise clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
Supervise daily intake and referral processes to ensure positive business growth and development
Provide leadership and training to other staff
Promote cohesiveness in the office
Supervise day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of services
Comfortable with public speaking
Communicate effectively
Comply with applicable legal requirements, standards, policies, and procedures
Conduct advanced reporting and oversight activities
Demonstrate dependability
Demonstrate effective problem-solving and decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Lead, supervise and complete special projects including, but not limited to: Large-scale enrollments and transitions as needed
Maintain necessary skills and knowledge to coordinate workflow
Market services to referral sources
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs, and provider fairs
Supervise deliverables and ensure timely completion of projects
Train and oversee employees
Enroll clients and employees in services, web portal, and EVV systems as needed
Conduct necessary client assessments and home visits, as necessary
Handle escalated complaints
Bilingual preferred in various locations
Other duties as assigned
Qualification
Required
Combination of education and experience
Ability to work flexible and/or extended hours, if needed, to meet the job requirements
Employees must provide their own reliable internet if working a remote/hybrid position
Preferred
Bachelor's degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
3 years experience working with individuals with disabilities or the elderly preferred
Leadership experience preferred
Experience working with Fiscal Intermediary Agency (FEA) programs highly preferred
Bilingual preferred in various locations
Benefits
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance
Company
Consumer Direct Care Network
Consumer Direct Care Network provides home and community-based services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Benjamin Bledsoe
President/CEO
Recent News
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