Gurstel Law Firm, P.C. · 1 day ago
Account Representative
Minneapolis, MN
Full-time
Onsite
Entry Level
2+ years expGurstel Law Firm, P.C. is a multi-state litigation law firm representing creditors in the legal collection process. As an Account Representative, you will be responsible for collecting assigned accounts, managing priority files, and ensuring compliance with client requirements while providing excellent customer service.
Consulting
Responsibilities
Collection of assigned accounts that are going through the pre-legal and judgment collection process
Recovering unpaid account balances and judgments owed by businesses and individuals in compliance with our standard operating procedures and client requirements (account balances to be recovered by way of settlement, payment plans, garnishments, and other means of execution)
Manage priority files assigned to you and your team
Professional communication skills with the ability to set up repayment plans and document all communication and transactions
Time Management: can manage one’s own time and prioritize high volume of tasks
Excellent verbal and written communications skills: Ability to write detailed letters, review reports, communicate effectively with both clients and consumer in professional and thorough matter
Clerical: Knowledge of administrative and clerical procedures and systems such as word processing
The ability to manage files and records, create and send appropriate correspondence in accordance with state and federal laws, and prepare collection letters for attorney review, and other office procedures and terminology
Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Judgment and Decision Making: Consider the relative costs and benefits of potential actions to choose the most appropriate one and make proper recommendations for client review
Complex Problem Solving: Identify complex problems and review related information to develop and evaluate options and implement solutions
Tools/Technology Required: MS Word, MS Excel, MS Outlook, Word Perfect, copier, fax, and scanner
All other duties as may be assigned
Qualification
Required
High School or GED
Must be able to adhere to the Firm's core values: Do right, achieve results, maintain integrity
Ability to multitask and work in a fast-paced environment
High level of attention to detail
Excellent communication and organizational skills
Ability to prioritize deadlines and commitments
Self-Starter and forward thinker
Professional Demeanor
Preferred
Prefer two (2) years of customer service or collections experience
Knowledge of FDCPA regulations a plus
Bi-lingual a plus
Knowledge of CLS collection software is a plus
75+ WPM typing skills
Benefits
Medical, Dental, Vision, STD, LTD, Life, 401k, and Profit Sharing.
Paid Time Off (PTO)/ Paid Holidays
Company
Gurstel Law Firm, P.C.
Gurstel Law Firm (hereinafter “the Firm”) is multi-state litigation law firm representing creditors in all aspects of legal collection process.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Creig Andreasen
Partner
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