IT Problem Change Management Manager jobs in United States
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TriQuest · 1 week ago

IT Problem Change Management Manager

positionSan Antonio, Texas Metropolitan Area
timeFull-time
remoteHybrid
senioritySenior Level
money$110K/yr - $115K/yr
date5+ years exp

TriQuest is seeking an experienced and highly skilled IT Change Management Manager to join their dynamic Project Management Office. This role ensures stability, reliability, and continuous improvement of IT services across the organization, while minimizing risks and disruptions.

ConsultingRecruitingStaffing Agency
Hiring Manager
Janel Ann Garcia
linkedin

Responsibilities

Provide leadership, coaching, and onboarding for analysts, including growth plans and performance assessments
Develop, implement, and maintain procedures for efficient Problem and Change Management
Review root cause analyses and reporting metrics for accuracy and completeness
Facilitate IT Major Incident meetings and IT Change Control Board sessions
Track and report departmental KPIs in collaboration with senior leadership
Serve as project manager for regulatory or compliance initiatives
Support team operations and coverage as needed
Perform additional duties as assigned; responsibilities may change at any time

Qualification

ITIL Strategic Leader certificationPMP certificationData analysisITSM toolsExcelPower BIAnalytics trainingTeam leadershipInterpersonal skillsOrganizational skillsPresentation skillsWritten communicationVerbal communicationProblem-solving

Required

High School Diploma or GED
5+ years job-related work experience
5+ years financial institution experience
5+ years data analysis experience
4+ years experience with ITSM tools
ITIL Strategic Leader certification (required)
PMP certification required within 3 years of hire
Intermediate-level team leadership experience
Expert-level data analysis, trend identification, and operational reporting
Ability to implement enterprise-level change management methodologies (ITIL, ADKAR, etc.)
Proficiency in Excel, Power BI, or similar tools
Strong interpersonal, organizational, and presentation skills
Professional written and verbal communication
Intermediate analytics training capability
High adaptability and proactive problem-solving

Preferred

Associate's degree in Computer Science, IT, or related field
OR two years of relevant experience in lieu of a degree

Company

TriQuest

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Triquest is a staffing and recruiting company that offers services to oil and gas, healthcare, manufacturing, and multiple industries.
dateFounded in 2009
location
San Antonio, Texas, USA
people-size11-50 employees
web-link
https://triquestx.com/

Funding

Current Stage
Early Stage

Leadership Team

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Janel Ann Garcia
CEO & President of Talent and Solutions
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Company data provided by crunchbase