Metro Credit Union · 14 hours ago
Card Services - Card Services Specialist
Chelsea, MA 02150, USA
Full-time
Hybrid
Entry, Mid Level
$47K/yr - $63K/yr
2+ years expMetro Credit Union is the largest state-chartered credit union in Massachusetts, providing a full range of financial products to over 200,000 members. The Card Services Specialist plays a key role in delivering a seamless and secure experience for members across all credit, debit, and ATM operations, serving as a trusted problem-solver and process expert.
BankingFinancial ServicesNon Profit
Responsibilities
Act as a subject matter expert for branch teams and internal partners, helping troubleshoot card, terminal, and transaction issues
Support escalated inquiries, providing clear, timely, and accurate guidance
Review and process daily and monthly card operations reports including card issuance, unposted transactions, address changes, and regulatory compliance items
Complete daily ATM settlement balancing and assist Accounting with required adjustments
Monitor ATM deposit activity for potential fraud and coordinate promptly with our Fraud team
Work with our card processor to research and resolve card and ATM transaction disputes
Ensure adherence to Card Act, Visa regulations, Reg E, Reg Z, and internal policies
Open and manage cases with the card processor, updating records and troubleshooting system errors as needed
Manage incoming contact events, ATM eForms, and interdepartmental emails throughout the day
Collaborate with colleagues enterprise-wide to ensure timely resolution of member-impacting issues
Support special projects or additional duties as assigned
Demonstrate adaptability as processes, technologies, and member needs evolve
Qualification
Required
High school diploma or equivalent preferred
2+ years of experience in banking, card operations, or financial services strongly preferred
Experience with debit/credit card processing systems and operational platforms
Strong attention to detail with a focus on accuracy and risk awareness
Basic understanding of banking regulations, including Reg E, Reg Z, and the Card Act
Excellent verbal and written communication skills
Ability to work independently, prioritize effectively, and remain focused under pressure
High comfort level with technology and frequent computer use
Problem-solving mindset with curiosity and initiative
Benefits
Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays and provides 100% coverage on prescription copays.
All staff eligible for annual bonus and annual (vesting) retention bonus
3 weeks paid vacation per year; 11 paid holidays
401(k) with matching plan and Safe Harbor Plan – Metro contributes 3% regardless of your contribution
Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses
Discounts on Pet Insurance
Strong growth opportunities – attain your long-term career goals at Metro
Individual Development Plans
Position-related or job-related tuition assistance (1 year eligibility)
Superb in-house training programs
Growing, dynamic environment with a strong culture and exceptional team of co-workers
Company
Metro Credit Union
Metro Credit Union is a banking and financial service provider company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Cashman
Chief Executive Officer
Recent News
BiometricUpdate.com
2025-06-05
Company data provided by crunchbase