VSP Vision · 12 hours ago
Account Manager
United States
Full-time
Remote
Entry, Mid Level
$59K/yr - $92K/yr
2+ years expVSP Global is a company focused on providing vision care services and products. They are seeking an Account Manager to manage client relationships, drive growth, and ensure high satisfaction levels. The role involves collaborating with internal and external partners, implementing client accounts, and managing compliance and communication strategies.
EyewearHealth CareHealth Insurance
Responsibilities
Manage assigned book of client business, serving as advisor on client service and operations-related issues, scope as defined by business area
Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives
Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction
Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings
Function as the primary service contact to achieve and maintain high satisfaction levels and client retention
Market the value of programs, products, and services to gain adoption within each account
Facilitate client-related marketing initiatives
In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies
Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base
Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by the client
Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards
Work with internal and external business partners to address custom client requirements
Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)
Collaboratively manage client and member communication strategies and collateral deployment
Responsible for report compilation and distribution
Interpret reporting requirements and successfully position those reports to clients
Proactively monitor clients to identify problematic issues
Escalate client issues to the appropriate business partners and drive solutions as needed
Qualification
Required
College degree in Business Administration or related field, or equivalent experience
2+ years of account management experience and/or client service experience
Effective interpersonal and communication skills with the ability to influence internal and external business partners
Experience participating in client-related project teams
Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
Proven ability to adapt to change quickly and work effectively within an agile environment
Proven problem identification and solving capabilities
Knowledge of insurance platform technologies
Preferred
Strong critical thinking skills
Basic to intermediate proficiency in Microsoft Excel and PowerPoint
Benefits
Eligible bonuses and commissions
Company
VSP Vision
At VSP Vision, we activate the full power of care by consciously reinvesting in greater vision, health, and opportunities for all.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michael Guyette
President and CEO
Monica Perez
Senior Vice President Finance and Treasury
Recent News
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