Palm Beach State College · 9 hours ago
Student Development Representative
Boca Raton Campus
Full-time
Onsite
Entry Level
1+ years expPalm Beach State College is dedicated to developing talent and fulfilling its mission of inspiring hope, advancing skills, and transforming lives. The Student Development Representative is responsible for assisting prospective and continuing students with student development services, utilizing technology to enhance processes, and promoting outreach and retention of students.
AlumniE-LearningEducationHigher EducationUniversities
Responsibilities
Welcomes guests to the department and provides assistance as needed. Answers inquiries, explains College rules, requirements, and procedures to prospective and current students pertinent to student support programs and services
Maintains user access to, and data integrity of the student success platforms. Maintains the system and supports academic advising services’ data and reporting needs
Provides support and assistance with technical functions of academic advising’s third-party applications, products, and software
Assists students with issues utilizing a variety of formats such as in person, phone, email, and online chat. Answers inbound calls from new and existing students. Responds to voicemails in a timely manner
Enters student information into the appropriate database and assists students with application and registration portals
Searches student records for required or missing information. Reviews documents for completeness and accuracy. Makes appropriate departmental referrals
Provides current information on College and departmental services and programs. Accurately logs and updates service requests. Escalates a customer inquiry or problem to the next level of response when appropriate
Responds to appointment requests and schedules student appointments with the appropriate advisor
Attends meetings and trainings, as requested, and maintains current knowledge of all programs and systems
Acquires knowledge of other staff duties and serve as a backup as necessary
Performs other job-related duties as assigned
Qualification
Required
High school diploma or GED
One year of related experience
Microsoft Office Professional or similar application
Delivering a high level of customer service
Attention to detail while maintaining effective time and task management
Use independent judgement to understand the logistics of available timeslots to book appointments
Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
Work in a variety of settings to deliver services to students without a decrease in performance
Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
Regular physical attendance required
Must complete FERPA training within 30 days of employment
Some periods throughout the year will require extended work hours including nights, weekends, and college closures
Reach and grasp objects
Use of video display terminal
Use of manual dexterity and fine motor skills
Communicate information orally and in writing
Receive and understand information through oral and written communication
Proofread and check documents for accuracy
Work a fluctuating work schedule
Benefits
Tuition fee waiver at PBSC
Tuition reimbursement
Degree recognition award
Educational leave
Medical
Dental
Vision
Disability
Life insurance
Parental leave
Vacation
Sick leave
Holidays
Spring and winter breaks
Potential remote or hybrid opportunities
Wellness programs
Apps related to stress management
Nutrition
Meditation
Leadership programs
Professional learning workshops
State retirement plan options
Voluntary 403(b) and 457 plans
Company
Palm Beach State College
Palm Beach State College is a school in Lake Worth.
1001-5000 employees
H1B Sponsorship
Palm Beach State College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.95MKey Investors
Lowe's FoundationU.S. Department of LaborU.S. Department of Education
2025-07-18Grant
2024-04-29Grant
2023-01-20Grant· $0.95M
Leadership Team
David Rutherford, CFRE
CEO, The Foundation for Palm Beach State College
Angela Harrington
Chief Communications and Public Affairs Officer
Recent News
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