Mi-Case · 4 hours ago
Operations Manager
United States
Full-time
Remote
Mid, Senior Level
$140K/yr - $150K/yrMi-Case is the industry leader in fully integrated offender management software solutions, and they are seeking an Operations Manager responsible for strategic management and allocation of staff resources across software development projects. This role ensures optimal resource utilization while supporting business growth through talent acquisition and serves as a central coordination point between project managers and organizational leadership.
Business DevelopmentBusiness Information SystemsSoftware
Responsibilities
Lead the weekly resource allocation process, gathering staffing requirements from project managers and balancing needs across all active software projects
Manage resource leveling activities to resolve conflicts and optimize staff utilization across the project portfolio
Maintain visibility into staff availability, skills, and capacity to inform allocation decisions
Proactively identify resource gaps and develop strategies to address current and future staffing needs
Own and manage the job requisition process from identification of need through successful hire
Partner with hiring managers to define role requirements and develop compelling job descriptions
Coordinate with HR and recruiting resources to ensure timely acquisition of qualified talent
Serve as interim project manager during planned PTO coverage for project management staff
Lead special projects as assigned by executive leadership
Apply understanding of the software development lifecycle to effectively manage project timelines, risks, and deliverables
Provide regular reporting to C-level executives on resource utilization, capacity, and allocation status
Escalate resource constraints and risks that may impact project delivery or organizational objectives
Schedule and facilitate resource planning meetings, ensuring appropriate stakeholder participation
Qualification
Required
Demonstrated experience in resource management, capacity planning, or operations within a software development environment
Strong understanding of the software development lifecycle, including Agile and Waterfall methodologies
Proven project management experience with the ability to manage multiple priorities simultaneously
Experience with talent acquisition processes and workforce planning
Excellent organizational skills with strong attention to detail and follow-through
Outstanding written and verbal communication skills, with experience presenting to executive leadership
Self-directed with the ability to work independently and drive initiatives to completion
Proficiency with project management and resource planning tools
Preferred
PMP, PMI-ACP, or equivalent project management certification
Experience in enterprise software or SaaS environments
Familiarity with resource management software and ERP systems
Background in technical roles providing deeper understanding of development team dynamics
Company
Mi-Case
With over 20 years of experience in bespoke digital transformation at both the public and private level, Mi-Case is known as much for our white-glove approach to client support as we are for our exceptional, fully-integrated software solutions.
Founded in 1992
51-200 employees
H1B Sponsorship
Mi-Case has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2022 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase