Sanco Thermo King · 23 hours ago
Working Service Manager
Stewartville, MN
Full-time
Onsite
Senior Level
5+ years expSanco Thermo King is seeking a Working Service Manager to oversee daily Service Department operations while providing hands-on technical leadership. This role focuses on maximizing productivity, delivering exceptional customer service, and supporting business performance through effective team leadership and operational management.
CommercialIndustrialManufacturing
Hiring Manager
Drea M.
Responsibilities
Provide advanced diagnostic and repair support for gasoline, diesel, and hybrid powertrains, including engine performance, emissions, fuel systems, and drivability concerns
Troubleshoot and support repairs involving diesel engines, aftertreatment systems (DPF, DEF, EGR), turbochargers, and high-pressure fuel systems
Assist technicians with electrical diagnostics, including Can bus systems, wiring faults, sensors, and control modules across automotive and diesel platforms
Step in to perform mechanical and diesel repairs during peak workload periods, technician shortages, or complex job escalations
Ensure efficient workflow and labor utilization across automotive and diesel service bays, balancing light-duty and heavy-duty repair demands
Monitor repair quality, comeback rates, and diagnostic accuracy for mechanical, automotive, and diesel repairs
Support continuous improvement initiatives focused on reducing diagnostic time, improving first-time fix rates, and increasing technician efficiency
Mentor and coach technicians across skill levels in automotive and diesel diagnostics, repair procedures, and best practices
Identify training needs and support ongoing development in diesel technology, advanced diagnostics, electrical systems, and manufacturer-specific standards
Review repair orders for accuracy related to automotive and diesel labor operations, parts usage, and diagnostic time
Ensure proper documentation and compliance for diesel warranty repairs, emissions related work, and manufacturer requirements
Assist with cost control initiatives related to specialty tools, diesel diagnostic equipment, and shop resources
Qualification
Required
High school diploma or general education diploma (GED)
5 + years of practical service management experience
5 + years of supervisory experience
Strong technical background with the ability to perform and support repairs
Provide advanced diagnostic and repair support for gasoline, diesel, and hybrid powertrains, including engine performance, emissions, fuel systems, and drivability concerns
Troubleshoot and support repairs involving diesel engines, aftertreatment systems (DPF, DEF, EGR), turbochargers, and high-pressure fuel systems
Assist technicians with electrical diagnostics, including Can bus systems, wiring faults, sensors, and control modules across automotive and diesel platforms
Step in to perform mechanical and diesel repairs during peak workload periods, technician shortages, or complex job escalations
Ensure efficient workflow and labor utilization across automotive and diesel service bays, balancing light-duty and heavy-duty repair demands
Monitor repair quality, comeback rates, and diagnostic accuracy for mechanical, automotive, and diesel repairs
Support continuous improvement initiatives focused on reducing diagnostic time, improving first-time fix rates, and increasing technician efficiency
Mentor and coach technicians across skill levels in automotive and diesel diagnostics, repair procedures, and best practices
Identify training needs and support ongoing development in diesel technology, advanced diagnostics, electrical systems, and manufacturer-specific standards
Review repair orders for accuracy related to automotive and diesel labor operations, parts usage, and diagnostic time
Ensure proper documentation and compliance for diesel warranty repairs, emissions related work, and manufacturer requirements
Assist with cost control initiatives related to specialty tools, diesel diagnostic equipment, and shop resources
Automotive and/or diesel engine diagnostics and repair
Diesel emissions and aftertreatment systems (DPF, DEF, EGR)
Electrical and electronic diagnostics
Preventive maintenance and inspections
Heavy-duty and light-duty vehicle service operations
OEM diagnostic tools and repair procedures
Written and verbal communication skills
Microsoft Office skills
Exceptional customer service skills
Apply good judgment in recognizing scope of authority
Must be able to multi-task
Ability to maintain an orderly and clean shop
Must be able to build a team and promote a teamwork environment
Benefits
Competitive compensation
Health, dental, and Vision Insurance
HSA with company matching
401(k) with company contribution
Company-paid life and short-term disability insurance
Long-term disability insurance
Holiday pay and PTO
Company
Sanco Thermo King
Thermo King specializes throughout the Midwest in new and used (pre-owned) trailer reefer sales and service.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase