Materion Corporation · 5 days ago
Service Desk Technician II
Elmore, OH
Full-time
Onsite
Entry, Mid Level
2+ years expMaterion Corporation is committed to inclusivity and growth, and they are seeking an IT Service Help Desk Technician II. This role involves providing IT support to non-technical end-users, troubleshooting and resolving technical issues, and maintaining equipment while ensuring exceptional customer service.
Advanced Materials
No H1B
U.S. Citizen Only
Responsibilities
Provide IT user support using standard screens, scripts, reference guides, and procedures with completing ongoing training to deepen skillset
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Troubleshoot and resolve technical support questions of customers in a professional manner
Images PCs, installs software, and peripheral equipment
Provides first-level network administration support (create user accounts, assists in file restores, maintain passwords, increase user space, and provide rights to some areas)
Update assigned tickets with latest status and continuously communicate to necessary parties, including providing follow-up to the user on the status of the problem until resolution
Escalate incidents and service requests to next level support if the issue cannot be resolved
Be expected to work to incident response and resolution targets in an Information Technology Service Management (ITSM) environment with Service Level Agreement (SLAs)
Qualification
Required
Associate Degree or college diploma in process or 5 years of equivalent IT Support experience
Minimum of 2 years on IT Support/IT Service Desk
Knowledge of standard business desktop software and hardware
Ability to troubleshoot and resolve technical support questions of customers in a professional manner
Experience with PC or network administration
Monitor an email contact inbox and ticketing system for incoming work
Experience in working with customers in a customer support role over the phone
Strong communication skills, both verbal and written
Someone who thrives in a team atmosphere and can keep their composure when work volume surges
US Citizen
Preferred
Undergraduate degree is preferred
Minimum of 3 years on IT Support/IT Service Desk preferred
Experience with troubleshooting in a Windows environment
Self-motivated and well organized; possesses both the initiative to work individually and contributes appropriately to working as part of a team (e.g., interpersonal skills, communication, rapport with others, productivity)
Ability to effectively prioritize tasks and perform well under pressure
Company
Materion Corporation
At Materion, we collaborate with our partners to identify megatrends, drive emerging technologies and advance scientific breakthroughs.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-03-08IPO
Leadership Team
J
Jugal Vijayvargiya
President and Chief Executive Officer
Shelly Chadwick
Chief Financial Officer
Recent News
MarketScreener
2025-10-30
2025-10-21
Company data provided by crunchbase