Experian · 23 hours ago
Client Relationship Manager - Health (Remote)
United States
Full-time
Remote
Mid Level
4+ years expExperian is a global data and technology company that empowers opportunities for people and businesses. As a Client Relationship Manager at Experian Health, you will build strong client relationships, ensure satisfaction, and drive account growth by overseeing product performance and identifying expansion opportunities.
AnalyticsBig DataCyber SecurityFinTechFraud DetectionInformation Services
Responsibilities
Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements
Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies
Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations
Guide clients as they transition from implementation to ongoing account management
Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience
Promote use of the Customer Community for support cases, product updates, knowledge resources, and training
Collaborate with Customer Success to address product issues and performance concerns
Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies
Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director
Monitor product usage to ensure expected return on investment and alignment with client goals
Provide best‑practice recommendations and configuration guidance to improve client outcomes
Gather and support NPS survey participation and use feedback to inform improvements
Maintain client documentation and account insights in Salesforce
Meet all performance metrics and KPIs for assigned accounts
Qualification
Required
Bachelor's degree or equivalent experience
4+ years experience in the healthcare IT industry
Provider-based background recommended
Proficient in Salesforce
Conceptual understanding and some use of GenAI, CoPilot, or GPT functionality
Understanding of the Healthcare Revenue Cycle
Team player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation
Flexible in working with changing needs of organizations
High degree of polish appropriate for meeting with clients
Travel up to 25-30% required
Benefits
Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Company
Experian
Experian is a data analytics and consumer credit reporting company.
10001+ employees
H1B Sponsorship
Experian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (18)
2023 (9)
2022 (16)
2021 (19)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$1.31MKey Investors
Fair4All Finance
2025-11-25Grant· $1.31M
2006-10-11IPO
Leadership Team
Brian Cassin
Chief Executive Officer
Chris Fletcher
CPO / SVP Cloud & Decisioning Software
Recent News
BusinessCloud
2026-01-22
TheRecursive.com
2026-01-20
2026-01-16
Company data provided by crunchbase