Upstate Medical University · 6 hours ago
Outpatient Administrative Specialist-Neurology
Syracuse-Auburn Area
Full-time
Onsite
Entry, Mid Level
2+ years expUpstate Medical University is seeking an Outpatient Administrative Specialist to provide clinical administrative support in the ambulatory area. This role involves managing patient check-in/check-out procedures, addressing referral and authorization issues, and compiling statistical data for clinic services.
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Responsibilities
Provide clinical administrative support to the assigned ambulatory area
Assist in the preparation of monthly report of activities by compiling statistical data relative to clinic services as needed or requested
Serve as a subject matter expert and resource for providers and staff, addressing all non-routine issues and concerns related to the referral and authorization process
Assist with patient check-in and check-out procedures including registration activities such as entering and/or verifying demographic, insurance and/or financial information; generates routine forms and other documentation
Manage the EPIC Referral WQs
Answer phone, prioritize incoming mail, faxes and correspondence
Work with/advise patients on insurance carrier requirements including services not covered and obtains documentation, collects patient co-pays, etc
Apply understanding of the need for ABN's and Waiver of Liability patient signatures
Obtain insurance authorizations, referrals, and manage denial processes in an accurate and efficient manner
Accept assignments to other areas and perform additional administrative support duties as assigned
Schedule follow-up and new patient appointments as needed
Qualification
Required
Associate's degree and two (2) years of related patient financial/insurance services experience OR an equivalent combination of education and experience required
Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required
Computer skills and keyboarding are necessary
Ability to maintain good public relations with patients, visitors, co-workers and other individuals
Preferred
Working knowledge of computer systems such as Epic, Word and Outlook preferred
Company
Upstate Medical University
The State University of New York Health Science Center at Syracuse encompasses a College of Medicine
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Baldrick's Foundation
2023-11-21Grant
Leadership Team
William G. Veit
Assistant vice president for internal audit and enterprise risk management
Recent News
Central New York Business Journal
2025-12-25
Central New York Business Journal
2025-11-05
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