Delta Dental Ins. · 16 hours ago
Escalation Coordinator
Rancho Cordova, CA, United States
Full-time
Onsite
Entry Level
$40K/yr - $85K/yr
1+ years expDelta Dental Ins. is an equal opportunity employer committed to providing a professional work environment. The Escalation Coordinator will manage the resolution process for escalated customer inquiries and complex situations, ensuring high standards of service and communication with various departments.
Health CareHealth InsuranceInsurance
Responsibilities
Leads/coaches specialists in response to customer issues, complex inquiries, and difficult situations
Recommends to supervisor or manager how to address deficiencies
Provides immediate feedback to supervisors and managers of individual performance issues
Resolves product or service problems, determines the cause of the problem, selects and explains the best solution to solve the problem, expedites correction or adjustment; follows up to ensure resolution
Ensures that all customer escalations and complaints are managed to excellent professional standards and within Delta Dental’s terms and policies
Participates in team meetings, discussions and other activities as required in order to support the team and improve the quality of the operation
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes in a timely and efficient manner
Develops rapport with customers and keeps them updated
Qualification
Required
1+ years of experience w/High School
Experience in customer service, provider service, health service, or dental in a managed care or healthcare environment handling escalated or complex issues
Knowledge of dental terminology and dental claim processing, procedures, and guidelines
High level of attention to detail
Strong interpersonal and communications skills to work effectively with all levels of staff
Strong organizational, time management, and communication skills
Ability to make effective business recommendations and develop methods and procedures to improve department's effectiveness and efficiency
Company
Delta Dental Ins.
At Delta Dental, we’re behind millions of smiles and counting.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Goldman
VP, Infrastructure & Operations
Ben Sieke
Director, Talent Development and Learning
Recent News
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