Thumbtack · 5 hours ago
Lead Business Operations Program Manager, EPAD
United States
Full-time
Remote
Lead/Staff
$212K/yr - $260K/yr
10+ years expThumbtack helps millions of people confidently care for their homes, providing personalized guidance and AI tools for home improvement. They are seeking a Lead Business Operations Program Manager to support their Engineering, Product, Analytics, and Design teams by driving strategic initiatives and ensuring effective collaboration across functions.
Home ServicesLocalProfessional ServicesService Industry
Responsibilities
You will be a trusted partner to our Chief Product Officer, Chief Technology Officer, and EPAD leaders, helping turn strategy into execution
This includes building thoughtful, phased plans that account for real-world constraints like team capacity, leadership alignment, and rollout timing
You will identify risks early, surface what is not being said in leadership discussions, and help drive the initiatives that meaningfully move the business forward
You will not just run meetings, you will make them effective
You will design agendas around decisions that matter, keep fast-moving discussions focused, and ensure outcomes translate into clear action
When priorities compete, you will help navigate trade-offs, maintain momentum, and prevent teams from getting stuck
This role serves as connective tissue across EPAD
You will identify when teams are working in parallel without coordination and step in to align efforts
You will ensure the right stakeholders are involved at the right moments and help teams share learnings rather than reinventing solutions
You will use data as a tool for decision making, not documentation
You will define what success looks like, build systems to track progress, and course-correct when needed
Whether launching a new process or sunsetting one that is no longer effective, your focus is on making it easier for teams to do their best work
You will help shape how EPAD teams operate in a virtual-first environment
This includes co-creating rituals that support strong asynchronous collaboration, designing in-person moments that build connection, and ensuring culture remains intentional as teams scale
You will also lead key people-focused workstreams, translating engagement insights into initiatives that improve employee experience and organizational health
Qualification
Required
10+ years of experience in strategy, business operations, or program management roles within high-growth technology companies or similarly fast-paced, ambiguous environments
Direct experience supporting or partnering with technical organizations such as Product, Engineering, Analytics, or Design, with a strong understanding of how these teams operate and where friction tends to arise
Proven track record of leading cross-functional initiatives from zero to one, independently scoping work, building alignment, and driving execution without relying on a predefined roadmap
Experience working closely with executive stakeholders, translating loosely defined objectives into clear plans, influencing through insight rather than authority, and navigating shifting priorities with confidence
Demonstrated ability to bring clarity to complexity by defining success metrics, designing scalable workflows, and leveraging AI and automation tools to improve decision making and streamline operational processes
Strong operational instincts paired with strategic judgment, with experience building processes that endure because they work in practice, not just on paper
Proven experience building operational mechanisms that scale with a rapidly growing org—starting with lightweight, minimum-viable processes, then iterating based on adoption and outcomes (not opinions) to reduce coordination tax as headcount, scope, and dependencies expand
Preferred
Industry experience in consumer marketplaces, SMB platforms, or tech-enabled services preferred, particularly in environments operating at meaningful scale
Company
Thumbtack
Thumbtack is a home services website connecting users with local service providers.
1001-5000 employees
H1B Sponsorship
Thumbtack has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (48)
2023 (39)
2022 (53)
2021 (69)
2020 (47)
Funding
Current Stage
Late StageTotal Funding
$773.2MKey Investors
Qatar Investment AuthoritySequoia CapitalBaillie Gifford
2024-07-31Debt Financing· $75M
2021-06-15Series G· $275M
2019-07-22Series F· $150M
Leadership Team
Marco Zappacosta
Co-founder & CEO
Recent News
2025-12-02
Morningstar.com
2025-11-19
Company data provided by crunchbase