Empire Auto Parts · 11 hours ago
Customer Service Supervisor- Bilingual
Totowa, NJ
Full-time
Onsite
Mid, Senior Level
$63K/yr - $68K/yr
5+ years expEmpire Auto Parts is a leading provider of aftermarket collision auto parts to independent body shops and dealer-operated body shops. The Customer Service Supervisor - Bilingual is responsible for managing the customer service team, enhancing customer satisfaction, and ensuring effective operations within the department.
Marketing
No H1B
Responsibilities
Oversee the customer service team, including hiring, training, mentoring, and conducting performance evaluations
Manage daily operations of the customer service department, ensuring effective handling of customer inquiries and issues
Develop and implement customer service strategies that align with company goals and enhance customer satisfaction
Monitor and evaluate team performance, ensuring adherence to quality standards and customer service protocols
Handle complex customer complaints or issues; make decisions that balance customer satisfaction and company policy
Continuously assess and improve customer service operations and procedures for greater efficiency and effectiveness
Analyze customer service metrics, prepare reports for management, and use data to inform strategic decisions
Collaborate with other departments to streamline service delivery and address operational challenges
Coach and develop direct reports by delegating task to enhance and achieve long term professional goals
Qualification
Required
Bilingual - English/Spanish
High school diploma or equivalent
5+ years of customer service experience, with at least 2-3 years in a supervisory role, preferably in the automotive or collision parts industry
Demonstrated leadership and team management skills
Proven experience in customer service management, preferably in a distribution or automotive industry
Previous experience in managing an accounting department and or customer care is highly desirable
Excellent leadership and team management skills
Exceptional customer service and problem-solving abilities
Solid understanding of accounting principles
Proficiency in enterprise resource planning (ERP) systems
Strong analytical and decision-making skills
Excellent communication and interpersonal skills
Strong leadership, team building, and interpersonal skills
Excellent problem-solving, organizational, and decision-making abilities
Proficient in CRM systems, data analysis, and reporting
Ability to develop and implement strategic plans
Proactive and customer-centric approach
High level of professionalism and ethical conduct
Resilience and adaptability in a dynamic environment
Commitment to ongoing learning and development
Benefits
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance
Company
Empire Auto Parts
Empire Auto Parts is a distributor of top quality aftermarket collision parts for repair shops.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Tenex Capital Management
2018-09-06Private Equity
Leadership Team
C
Chris Siebert
CEO
Company data provided by crunchbase