CVS Health · 15 hours ago
Salesforce Business Analyst
United States
Full-time
Remote
Mid, Senior Level
$54K/yr - $146K/yr
5+ years expCVS Health is dedicated to building a world of health around every individual, focusing on a connected and compassionate health experience. The Salesforce Business Analyst will gather, analyze, and document business requirements to ensure solutions align with organizational goals, acting as a bridge between stakeholders and the Salesforce development team.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Gather and Document Business Requirements. Conduct interviews, workshops, and research to elicit clear, actionable requirements from stakeholders
Business Process Mapping. Analyze current workflows, identify inefficiencies, and design optimized processes using tools like Visio
Define Acceptance Criteria and Success Metrics. Establish measurable goals and criteria to validate that solutions meet business needs
Create and Manage User Stories. Translate business requirements into detailed user stories for development teams, ensuring clarity and feasibility
User Acceptance Testing (UAT). Coordinate and execute UAT to confirm that delivered solutions align with documented requirements
Liaison Between Business and Salesforce Team. Act as the primary point of contact to ensure smooth communication and alignment between stakeholders and technical teams
Analyze Business Data and Provide Insights. Use Salesforce reports and dashboards to identify trends, monitor KPIs, and recommend improvements
Support Change Management and Training. Assist in preparing training materials and facilitate adoption of new Salesforce features across the organization
Ensure Compliance and Quality Assurance. Implement QA review processes to maintain high standards and continuous improvement
Stay Current on Salesforce Best Practices. Monitor platform updates and industry trends to recommend enhancements and maintain system efficiency
Qualification
Required
5+ years of Business Analyst experience
Relevant Salesforce certifications (or expected within 1 year of hire)
Administrator certification
Business Analyst certification
Ability to clearly communicate with technical and non-technical audiences
Ability to translate business needs into effective and detailed user stories, requirements, and acceptance criteria
Experience implementing processes and assignments for research, collecting, analyzing, and compiling data and information for the business consulting department reports
Proficient in directing individuals to develop a high degree of customer service by fielding internal and external inquiries, finding resolutions, or redirecting as appropriate
Shows examples of coordinating internal and external department point of contact ensuring concise communication with employees, stakeholders, and members of the senior management
Shows history of delivering technical advice to the organization regarding current business trends and best practices by preparing requirements and performing testing
Established strategic QA review processes ensuring continuous improvement, compliance, and high-performance standards are upheld
Preferred
Technical writing background
Knowledge of DevOps practices and tools
Data Analysis and Reporting Skills
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase