Harvard Resource Solutions LLC · 8 hours ago
Customer Service/ Order Entry Specialist
Clarkston, MI
Full-time
Hybrid
Entry Level
$24/hr - $27/hr
2+ years expHarvard Resource Solutions is seeking Customer Service Representatives for a manufacturing client in Clarkston on a direct hire basis. The role involves delivering quality customer service, processing sales orders, and maintaining positive relationships with customer accounts while adhering to company policies.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Roslyn Rice
Responsibilities
Maintain predictable and dependable attendance
Serve as a customer advocate to ensure total customer satisfaction
Adhere to the 2-hour callback policy for internal and external inquiries via phone, email, and fax
Deliver quality customer service aligned with Company Core Values and Core Ideology
Process sales orders accurately and timely for assigned account managers while following detailed work instructions
Perform duties in accordance with the Proactive Customer Service Model
Plan, organize, and execute external reports to ensure orders are entered, shipped, and invoiced within expected timeframes
Develop and maintain positive relationships with customer accounts, CPS Sales, and internal stakeholders
Analyze Key Customer Inventory, Blue Folder, and Sales Reports to ensure accurate inventory levels, on-time shipments, and continuous improvement opportunities
Proactively manage custom stock, blanket purchase orders, and consignment inventory programs to reduce stock-outs and aged inventory
Manage freight consolidation efforts and collaborate with sales to reduce freight costs
Issue return authorizations and credit/debit memos accurately and in a timely manner
Request required documentation from appropriate departments to ensure orders are processed within 48 hours
Provide backup support to Customer Service team members as needed, including Customer Fulfillment Manager, Service Support Manager, Service Specialist, and Operations Support
Complete miscellaneous projects as assigned by Staff Managers
Support continuous improvement initiatives related to the Customer Service training matrix and cross-training
Contribute to team performance improvements based on customer needs and metric results
Participate in Best Practice and Training meetings as scheduled by Customer Service Management
Document customer complaints regarding products or services (QPA) and forward to the Quality Department
Develop familiarity with all products, including product lines and account-specific requirements
Share process improvement ideas through the Customer Service Lean Ideas tab in Microsoft Teams
Qualification
Required
Minimum of two (2) years of customer service experience required; industry-related (distribution, manufacturing, automotive experience preferred
Demonstrates a high level of integrity and maintains a professional, positive demeanor
Proficient in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Publisher
Strong organizational skills with the ability to manage multiple priorities and meet deadlines
Ability to work independently, exercise initiative and sound judgment, and implement actions without direct supervision
Ability to read, interpret, and apply written, oral, and diagram-based instructions, including procedure manuals and work instructions
Effective verbal and written communication skills with the ability to communicate across diverse audiences
Strong mathematical skills, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals
Company
Harvard Resource Solutions LLC
Harvard Resource Solutions is a premier provider of contract ,contract-to-hire and direct hire staffing services for organizations across the United States, headquartered in Michigan.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase