Chinese Hospital · 20 hours ago
IT Help Desk Technician
San Francisco, CA
Full-time
Onsite
Entry Level
$27/hr - $32/hr
1+ years expChinese Hospital is a healthcare provider located in the San Francisco Bay Area, seeking an IT Help Desk Technician. This role is responsible for managing service requests, maintaining computer systems, and providing IT support to ensure efficient operations within the organization.
Health CareHospitalNon Profit
Responsibilities
Manage PCI/HIPAA/PH compliance
Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance
Logs and tracks issues using problem management database, and maintains history records and related problem documentation
Provide leadership and direction in developing long and short-term information systems projects, complete feasibility studies
Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
Direct service and maintenance of system-related software of networks, and intra- and inter-networking resources; installation of system hardware, software, peripheral devices and related items; diagnose computer problems and make repairs and perform equipment upgrades
Develop training resources and opportunities for employees, conduct training programs as needed
Document all information technology assets (hardware, software, licensing agreements, etc.) and maintain a resource center of manuals, reference and training materials
Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure
Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, and operating and system management systems
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
Keep peers / manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
Ensure the timely resolution or escalation of assigned Helpdesk tickets
Daily traveling from site to site or desk to desk for on-going IT support Issues
Accepts and performs all essential job functions and other related duties and responsibilities as required
Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc
Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials
Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed
Communication ¬– Keeps manager and team informed of progress, problems, development and plans. Gets along and interacts positively with co-workers and others
Qualification
Required
+ Bachelors in CIS/MIS/CS
+ 1-2 years equivalent work experience
+ Ability to conduct research into communications issues as required
+ Good interpersonal skills and strong customer service orientation
+ Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment
+ Ability to lift 30+ pounds and must have car for traveling
+ Experience working in a team-oriented, collaborative environment
+ Proven analytical and problem-solving abilities
+ Willingness to travel and work irregular and overtime hours as needed
+ Able to communicate in customer/client fashion
+ Planning and architecture in a rapidly iterative startup environment, ability to right-size and phase solutions according to changing business needs
+ Integration of networking and security components in a diverse, heterogonous environment (Linux, Mac, Windows, LDAP, Radius, Active Directory, Kerberos, etc)
+ Support and troubleshooting of Windows 10, Windows 7, MS Office suite and Outlook, macOS
+ Networking connectivity knowledge and troubleshooting
+ Excellent interpersonal and teamwork skills, analytical and problem-solving skills, written and verbal communication abilities. This should include experience in designing, documenting and writing deliverable plans for enterprise implementations
Company
Chinese Hospital
Chinese Hospital is a non-profit community hospital offering a wide range of medical, surgical, and specialty care to the community.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$103MKey Investors
Poppy Bank
2022-01-27Debt Financing· $103M
Leadership Team
Dr. Jian Zhang DNP, MS, FNP-BC, NEA-BC, FAAN
Chief Executive Officer
Antonia (Nia) Lendaris, MSN, CNS, RN
Chief Nursing and Operations Officer
Recent News
San Francisco Business Times
2025-03-13
Company data provided by crunchbase