NEOGOV · 13 hours ago
Departmental Technician 10- Quality Assurance Unit
Lansing, MI
Full-time
Onsite
Mid, Senior Level
2+ years expNEOGOV is seeking a Departmental Technician for the Quality Assurance Unit within the Department of State. The role involves developing and maintaining quality assurance procedures, training staff, and serving as a resource for quality management evaluations and customer interactions.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
This position serves as a senior worker for the Quality Assurance Unit for the Department of State Information Center (DSIC)
This position is the recognized resource for developing and maintaining quality assurance procedures, quality management evaluations, communicating potential areas of training, and providing support to the unit supervisor
This position is responsible for handling customer contacts, as well as, providing continuous learning for staff
This position is also the primary resource for maintaining division information and tools within the CX One Quality Management hub in partnership with the Core Technology Division
The incumbent is responsible for training lower-level staff on quality and training policies and procedures and is a subject matter expert for DSIC
Qualification
Required
Education typically acquired through completion of high school
Two years of experience as a supervisor of administrative support activities equivalent to the 9-level in state service
Two years of experience performing administrative support activities equivalent to the 9-level in state service
Three years of experience as a technician or paraprofessional, including one year of experience equivalent to the experienced level in state service
Possession of a Bachelor's degree and one year of professional experience may be substituted for the experience requirement
The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted
You must apply for this vacancy through the NEOGOV system
Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment
Criminal records will be checked
Benefits
Health, mental health, dental, vision, and life insurance coverage for the whole family.
No-cost life insurance at double your annual salary, paying up to $200,000.
No-cost vision insurance.
Disability coverage providing extended benefits and partial pay.
Supplemental pay and insurance during some military leaves.
15 to 35 paid personal days per year.
13 paid sick days per year.
12 weeks of paid parental leave after a birth or adoption.
Up to 14 paid holidays per year including New Year’s and Christmas Eve, Memorial and Labor Day, Thanksgiving, Veterans Day, and Juneteenth.
Up to 1 paid day of school and community leave annually.
401(k) and 457 enrollments offered to new hires with multiple investment options.
4% automatic contribution by the state for 401(k) plans.
Up to a 5% match for additional 401(k) account contributions.
State contributions fully vest after 4 years.
Funds may be rolled in from previous retirement accounts.
Alternate/Remote-Work Schedules for some positions.
Bonus and Longevity Pay Programs.
Tax-Advantaged Parking and Health Savings Accounts.
Public Service Loan Forgiveness Program Eligible Employer.
Tuition Reimbursement Program.
Professional Development.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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