Harbinger · 15 hours ago
Customer Experience Analyst
Garden Grove, CA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $90K/yr
2+ years expHarbinger is an American commercial electric vehicle company focused on transforming the industry through innovation. The CX Analyst role involves supporting the execution and measurement of customer and dealer experience, maintaining data and reporting, and collaborating with cross-functional teams to enhance customer feedback and operational health.
AutomotiveElectric VehicleManufacturing
Responsibilities
Support execution of CX processes across dealer onboarding, vehicle delivery, service readiness, and customer handoffs
Maintain CX trackers, documentation, and workflows to ensure consistency and follow-through
Coordinate with internal teams and dealers to collect required forms, data, and feedback
Administer VOC programs (e.g., surveys, feedback collection, dealer inputs)
Analyze customer feedback, service data, and delivery metrics to identify trends and issues
Produce regular CX reports and dashboards for internal stakeholders
Assist with cross-functional CX initiatives by preparing analysis, documentation, and status updates
Identify gaps, inconsistencies, or emerging risks and escalate to the CX Manager
Support continuous improvement efforts through data, insights, and execution support
Maintain CX-related documentation, playbooks, and reference materials
Support training and onboarding efforts by ensuring materials are current and accessible
Qualification
Required
2–4+ years in Customer Experience, Operations, Analytics, or similar roles
Strong analytical and organizational skills with attention to detail
Comfortable working with data, trackers, and reporting tools
Clear written and verbal communication skills
Preferred
Experience in automotive, logistics, fleet, hardware, or operationally complex environments
Familiarity with CX tools, CRM systems, or survey platforms
Experience supporting cross-functional operational initiatives
Benefits
Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens
Company
Harbinger
Harbinger is a commercial electric vehicle company that focuses on chassis architecture design.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$362.7MKey Investors
Greycroft
2025-11-13Series C· $160M
2025-01-14Series B· $100M
2024-05-21Series Unknown· $13M
Leadership Team
John Harris
CoFounder and CEO
Phillip Weicker
Co-Founder and Chief Technology Officer
Recent News
Sourcery
2025-11-21
Company data provided by crunchbase