NorthBay Health · 10 hours ago
Patient Service Representative (Benicia Urgent Care, Part Time, Days)
California, United States
Part-time
Onsite
Entry, Mid Level
$26.14/hr - $30.25/hr
2+ years expNorthBay Health is dedicated to improving the well-being of the community by providing accessible, high-quality care. They are seeking a Patient Services Representative II to perform general front office duties including reception, registration, and appointment scheduling while supporting medical practices in the Ambulatory Division.
Health CareHospitalMedical
Responsibilities
Perform general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions
Exercise judgment within defined guidelines and functions as part of a clerical, and customer service team in support of Ambulatory Division medical practices
Qualification
Required
Current AHA or equivalent BLS certification
Two years of customer engagement experience and/or service centered role
Excellent customer service skills
Excellent oral and written communication skills with ability to effectively articulate thoughts into a productive and meaningful discussion
Ability to successfully manage multiple priorities effectively and within expected timeframes
Working knowledge in the areas listed below: Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation
Impact of completeness and accuracy the registration/admission process on successful claims processing and receipt of payment
Impact of completeness and accuracy the registration process on the delivery of safe, high quality patient care
Organizational process and procedures
NorthBay Health's Clinical computer systems
Demonstrated service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor
Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others
Open to learning new things and partnering with others in a collaborative environment
Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment
Strong organizational skills
Demonstrates the True North values
Preferred
Some college business or computer course work
Course work in medical terminology
Experience within a healthcare environment in medical record processes, appointment scheduling, referral and authorization processes, registration process, and back office clinical support
Company
NorthBay Health
NorthBay Health is a locally based, nonprofit health care organization serving Solano County since 1960.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Behl, MHA, MBA
President and CEO
Christopher Timbers
Vice President, CIO
Recent News
GlobeNewswire News Room
2025-01-30
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