JLL · 7 hours ago
Workplace Experience Manager
New York, NY
Full-time
Onsite
Mid Level
$95K/yr - $115K/yr
3+ years expJLL is a commercial real estate organization, and they are seeking a Workplace Experience Manager to oversee the day-to-day operations of the workplace environment. The role focuses on creating a productive, safe, and engaging workplace for employees and involves collaboration with various stakeholders to manage workplace facilities, services, and resources.
CommercialReal Estate
Responsibilities
Oversee the maintenance, repairs, and cleanliness of the workplace environment, including office spaces, common areas, amenities, and outdoor spaces. Coordinate with facilities management teams and vendors to ensure that the workplace operates efficiently and meets health, safety, and environmental standards
Manage space utilization, including office layouts, desk assignments, and conference room bookings. Monitor and optimize space allocation, collaborating with stakeholders to accommodate growth, relocations, and departmental changes
Plan, implement, and manage workplace services and amenities, such as reception services, mailrooms, conference room management, fitness centers, cafeterias, and other employee amenities
Ensure compliance with health and safety regulations and guidelines, conducting regular inspections and risk assessments. Implement strategies and programs to promote employee well-being and a safe workplace environment
Manage relationships with vendors and service providers, including property management companies, cleaning services, security personnel, and other workplace service vendors. Oversee vendor contracts, negotiate agreements, and monitor service quality and performance
Collaborate with IT teams to implement and maintain workplace technology tools and systems, such as access control systems, room booking systems, digital signage, and audiovisual equipment. Support employees in using workplace technology and troubleshoot issues as needed
Develop and manage the workplace budget, ensuring cost-effective operations and resource allocation. Monitor expenses, review invoices, and identify opportunities for cost containment and savings
Oversee and manage the work order ticket system for the Workplace teams. Enforce strict adherence to SLAs for ticket acknowledgement and response times. Conduct regular audits of vendor performance to ensure quality control. Identify areas for improvement and implement corrective actions as needed
Support employee engagement initiatives by creating a positive and inclusive workplace culture. Coordinate and plan workplace events, activities, and programs to promote employee well-being, collaboration, and morale
Develop and implement effective workplace communication strategies, including newsletters, announcements, and digital signage, to keep employees informed about workplace updates, policies, and resources
Stay updated on relevant workplace regulations, policies, and best practices. Ensure compliance with local, state, and federal workplace regulations
Qualification
Required
3+ years' experience in workplace management, facilities management, or related roles within a commercial real estate or corporate environment
Knowledge of workplace trends, best practices, and industry standards for creating productive and engaging work environments
Strong interpersonal and communication skills with the ability to collaborate with stakeholders at all levels
Preferred
Knowledge of health, safety, and environmental regulations applicable to the workplace
Experience in budgeting, cost management, and vendor contract negotiations
Proficiency in using workplace management software, collaboration tools, and Microsoft Office Suite
Strong organization and project management skills, with the ability to multitask and prioritize tasks effectively
Problem-solving skills and the ability to address and resolve workplace-related issues
Flexibility and adaptability to changing work demands and evolving workplace strategies
Customer service orientation and commitment to providing exceptional workplace experiences
Relevant certifications (such as Certified Facility Manager - CFM)
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
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