Smith+Nephew · 16 hours ago
Pressure Injury Prevention Customer Success Specialist (NYC / Boston)
New York, NY
Full-time
Onsite
Mid Level
$75K/yr - $85K/yr
3+ years expSmith & Nephew is a company that designs and manufactures technology to enhance living. The Pressure Injury Prevention Customer Success Specialist will drive adoption and optimization of the LEAF technology platform, delivering clinical education and support while collaborating with various teams to onboard new accounts and ensure high utilization of the platform.
Medical Device
Responsibilities
Drive adoption, optimization, and expansion of the LEAF technology platform
Deliver clinical education and ongoing support to assigned LEAF accounts
Lead initial customer training and plan Go-Live events, including change management
Provide continuing education through initiatives like Turn Academy and monthly data reviews
Serve as front-line clinical support for high-value LEAF customers
Collaborate with LEAF Sales Specialists, Clinical Resource Specialists, and Advanced Wound Care teams
Train and educate clinical staff on product features, best practices, and workflow integration
Troubleshoot issues and provide remote or on-site assistance
Develop partnerships with clinical teams, skin and pressure injury prevention teams, and quality departments
Leverage LEAF’s suite of reports to deliver actionable insights and identify workflow enhancements
Support Quarterly Business Reviews with customer-level data that reinforces ROI
Identify opportunities to integrate LEAF into electronic health records and other healthcare technologies
Help grow the business by identifying expansion opportunities within current accounts and qualifying new leads based on clinical insights and networking
Contribute to strategic account planning with detailed feedback on user behavior, trends, and customer insights
Qualification
Required
Strong clinical foundation, ideally as a Registered Nurse
Bachelor's degree preferred
At least three years of clinical experience
Prior exposure to clinical technology platforms highly desirable
Solid understanding of hospital turning and repositioning protocols
Strong data analytics skills
Ability to analyze data and extract actionable insights
Confidence in presenting, training, and communicating with diverse clinical teams
Comfortable traveling up to 50% as needed
Self-starter mindset
Passion for innovation, patient care, and improving clinical outcomes
Collaborative and team-oriented
Benefits
401k Matching Program
401k Plus Program
Discounted Stock Options
Tuition Reimbursement
Flexible Personal/Vacation Time Off
Paid Holidays
Flex Holidays
Paid Community Service Day
Medical
Dental
Vision
Health Savings Account (Employer Contribution of $500+ annually)
Employee Assistance Program
Parental Leave
Fertility and Adoption Assistance Program
Hands-On, Team-Customized, Mentorship
Discounts on fitness clubs, travel and more!
Company
Smith+Nephew
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Katerina Dodbiba
SVP, CFO Orthopaedics, Sports Medicine & ENT
Pierre Palassian
SVP, CFO Global Operations, Quality and Regulatory Affairs
Recent News
2025-10-06
2025-10-03
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