Devoted Health · 6 hours ago
Senior Service Designer: Clinical Member Experience & Engagement
United States
Full-time
Remote
Senior Level
$104K/yr - $155K/yr
6+ years expDevoted Health is on a mission to improve the health and well-being of older Americans by treating members like family. They are seeking a Senior Service Designer to enhance clinical member experiences by improving access, engagement, and continuity of care across various digital channels.
Elder CareElderlyHealth Care
Responsibilities
Lead service design for clinical journeys tied to appointments, engagement, and retention
Design and refine omnichannel care experiences across phone, portal, SMS, and digital channels
Use data and AI-powered tools and workflows to surface insights, identify journey gaps, and create more comprehensive, proactive service designs
Translate research and data into prioritized service and digital engagement improvements
Partner with engagement strategy and content operations to ensure designed solutions actually get delivered
Prototype and test new service, campaign, and communication concepts
Measure and present impact using operational data, analytics, and AI — using this intelligence to continuously evolve the experience
Qualification
Required
6–8+ years in service design, systems design, or experience strategy
Strong fluency in qualitative and quantitative research and data synthesis
Comfort designing within a complex, regulated environment and leading cross-functional initiatives
A bias toward clarity, practicality, and momentum
Comfort partnering with executive stakeholders
Remote, with the ability to work east coast hours when needed
Preferred
Experience working with clinicians
Demonstrated success improving care or appointment-driven journeys
Experience using AI or automation to enhance service design without losing sight of the end-to-end member journey
Demonstrated ability to design within CMS and compliance constraints
Benefits
Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....
Company
Devoted Health
Devoted Health is a healthcare company serving seniors and giving them a health care plan with personal guides and world-class technology.
1001-5000 employees
H1B Sponsorship
Devoted Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$2.26BKey Investors
Andreessen HorowitzVenrock
2024-08-02Series E· $112M
2023-12-29Series E· $175M
2021-10-08Series D· $1.15B
Leadership Team
Todd Park
Co-Founder, Executive Chairman
Adam Baratz
Technologist
Recent News
General Catalyst
2025-12-24
2025-12-03
Company data provided by crunchbase