Senior Engineer, Global Product Support jobs in United States
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ASM · 5 hours ago

Senior Engineer, Global Product Support

positionUS > Arizona > Phoenix
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date3+ years exp

ASM is a leading technology company at the forefront of innovation in semiconductor devices. They are seeking a skilled Senior Global Product Support Engineer to provide advanced technical assistance, diagnose and troubleshoot complex electro/mechanical equipment, and ensure optimal performance and customer satisfaction.

ElectronicsManufacturingSemiconductor
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H1B Sponsor Likelynote

Responsibilities

Provide expert technical support for complex electro/mechanical equipment and computer systems
Respond to and resolve issues escalated by first-line product support teams
Report design, reliability, and maintenance problems to engineering teams for resolution
Assist in customer installations and provide technical training as needed
Deliver support for highly technical or sophisticated products to customers and users
Travel globally up to 50% of the time to support field operations

Qualification

Diagnosing technical issuesSemiconductor manufacturingElectro/mechanical systemsProblem-solving skillsEffective communicationPresentation skillsCustomer-focused mindset

Required

Proven experience in diagnosing and troubleshooting complex technical issues
Minimum three years' experience within Semiconductor manufacturing
Bachelor's degree in engineering required
Strong understanding of electro/mechanical equipment and software systems
Excellent problem-solving and analytical skills
Ability to communicate effectively with both technical and non-technical stakeholders
Strong presentation experience and skills
Willingness and ability to travel globally up to 50% of the time; local and international
Customer-focused mindset with the ability to manage challenging situations

Preferred

Mechanical or Electrical Engineering preferred

Company

ASM

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ASM is a supplier of semiconductor equipment, materials and process solutions addressing the wafer processing.
dateFounded in 1968
location
Almere, Flevoland, NLD
people-size1001-5000 employees
web-link
https://www.asm.com

H1B Sponsorship

ASM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (6)
2020 (2)

Funding

Current Stage
Public Company
Total Funding
unknown
1981-05-22IPO

Leadership Team

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Charles Dean del Prado
President & CEO

Recent News

GlobeNewswire
ASM pre-announces Q4 bookings and revenue ahead of expectations
2026-01-19
GlobeNewswire
ASM to invest in expansion in the Netherlands, signs Head of Terms with Almere Municipality and Province
2025-12-17
GlobeNewswire
ASM nominates CEO and SB member for reappointment, SB chair to retire in 2027
2025-12-08
Company data provided by crunchbase